How do i unallocate an amount offsett between a supplier (bill) and customer ( invoice )?

kerryswinny
kerryswinny Member Posts: 2 Novice Member Novice Member
in Reckon Accounts (Desktop)

How do i un allocate an amount offset between a supplier (bill) and customer ( invoice )? without having to un allocate multiple entries which have been allocated since the incorrect one ?

Answers

  • Reeta
    Reeta Reckon Staff Posts: 330 Reckon Staff Reckon Staff

    Hi @kerryswinny ,

    I would like to better understand the situation here, could you please confirm the following and provide us with some screenshots to further investigate the issue:

    • Is it in the cash basis or accrual basis ?
    • What sort of entries have you done for supplier and customer ?
    • Are the payments being created, if so is it overpayment or the error in payment?

    Please let me know so that we can provide you with correct solution.

    Regards,

    Reeta

  • Kris_Williams
    Kris_Williams Member Posts: 4,184 Reckon Hall of Famer Reckon Hall of Famer

    how did you do that in the first place? Offset between supplier and customer? Did you use a clearing account? You can go to the pay bills window and unapply, and the same with the receive payments window until you get back to where you need to be and then start applying correctly

  • kerryswinny
    kerryswinny Member Posts: 2 Novice Member Novice Member

    Hi Reeta , is there an email i can send these details to?

  • Reeta
    Reeta Reckon Staff Posts: 330 Reckon Staff Reckon Staff

    Hi @kerryswinny ,

    Could you please share the information directly in the Community? It’s absolutely fine to post it here. However, if there’s any sensitive data that you’d prefer not to share, such as personal details or confidential information, you can simply blur out those parts before posting. This will help ensure your privacy while still allowing us to assist you.

    Thank you!!

    Reeta

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,112 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @kerryswinny

    Agree with @Kris_Williams … Also, to break any "link" between a Bill/Invoice & its allocated Payment, edit the relevant Bill/Invoice amount to $ 0.00 & Save it. Then edit it back to the correct amount again & re-Save 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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