Buttons not working in Reckon Accounts Personal Plus V31.

Murph51
Murph51 Member Posts: 3 Novice Member Novice Member
in Personal Plus and Home & Business

The Calander, Calculator and Caterogy will not drop down.

Any suggestions on how to fix it?

Thanks

Answers

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @Murph51 ,

    Ensure you have no pop-up windows that may be taking priority first.

    Outside of that, can you still access the Calendar on the Home tab? Can you select it from the toolbar above this as well?

    As for Calculator and Category, which calculator and which category?

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • Murph51
    Murph51 Member Posts: 3 Novice Member Novice Member

    Thank you, Alexis.

    The buttons I speak of are on the transaction entry line. Entering a Date, Payee and Cartorgy.

    I don't know what you refer to regarding the pop-ups' priority.

    I appreciate your help.

    John

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 409 Accredited Partner Accredited Partner

    Try shutting the program and opening again. If that doesn't work try

    Edit

    Preferences

    Program

    Register

    AutoFill

    Provide drop-down lists on field entry (make sure it's ticked)

    image.png

    Regards, Robyn Kelly

    Reckon Accredited Partner

    Robyn Kelly

    Reckon Accredited Partner since 2000

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @Murph51 ,

    I will need some more details around your setup with Reckon Personal Plus/H&B:

    1. Where is your QDF/Personal File located? Is it in Documents\Quicken?
    2. What is the full name of your Personal File?
    3. Have you tried running Personal Plus/H&B as Administrator?

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • Murph51
    Murph51 Member Posts: 3 Novice Member Novice Member

    Thanks Robyn,

    No joy in that solution.

    I did notice something in the backup line.

    Qdata_20090102_20120418_20140705_20140712_20150622_20170210_20171028_2018062711 (DESKTOP-BI85IQD's conflicted copy 2022-10-12)_20240731_20250331.rkn

    But seems to be going back 12 months. And it was working correctly over that time.

    Regards

    John

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @Murph51 ,

    If your file has a similar name to this backup, it's possible that you are overflowing the naming scheme of Reckon Personal Plus.

    You may want to rename your main Personal File below 16 characters long.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 409 Accredited Partner Accredited Partner

    Try renaming your data file @Murph51 and your data file could also be sitting in the backup folder instead of Documnets > Quicken folder

    https://help.reckon.com/article/xb5bfpgodl-kba-5233-file-name-gets-longer-with-additional-numbers-added

    Robyn Kelly

    Reckon Accredited Partner since 2000

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,576 Accredited Partner Accredited Partner

    Give me a call and let me work thru this with you.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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