Setting up bank feed

Chris_10116524
Chris_10116524 Member Posts: 5 Reckoner Reckoner
in Reckon One

I had open bank feed set up and working, but it stopped working after 2 days. Hoping to reset I deleted it and now cant activate it despite going through the setup again sucessfully - it does not appear.

I have spoken to help desk but have had no feedback - Case no. CAS-345718-V9V4N7

Any Ideas

Comments

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 515 Reckon Staff Reckon Staff

    Morning @Chris_10116524

    Apologies for the inconvenience.

    Let me check with the team regarding the case and get back to you with an update. Thank you!

    Regards

    Tanvi

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 515 Reckon Staff Reckon Staff

    Hi @Chris_10116524

    Thank you for your patience.

    I have checked the case and the Bank Feed in your book. The Feed is now active with up-to-date transactions.

    image.png image.png

    Please find the attached screenshots for your reference. Feel free to let us know if the issue still persists or any concerns. Thank you!

    Regards

    Tanvi

  • Chris_10116524
    Chris_10116524 Member Posts: 5 Reckoner Reckoner

    Thanks vey much for fixing this

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