Good morning, I have asked a similar question before, but deleting and re-entering the specific pay in question does not rectify this problem? Any suggestions would be greatly appreciated. Thank you.
Hi Angela
Not the whole Paycheque, just the RESC line in it โบ๏ธ
The RESC โlinkโ can sometimes drop out (in the background) so doing this should refresh it.
Have a look at my detailed info on this here:
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Have you added the actual RESC Amt column to that report in Hosted as per my linked info ? ๐ค
(It wonโt reflect the drop out under the Contribution Type, itโs only apparent under RESC Amt)
Great to hear @Angela Foster !
TIP: Memorise this report (with the RESC column) & check it before each submission. That way, it's easy to identify if/when it occurs & fix it before lodging ๐
Hi Shaz, thanks for your reply. I did try deleting and re-entering the RESC only, but as that did not work, I then deleted and re-entered the entire pay! Please note, I am using Reckon Hosted.
As you can see from the top report, the $350.00 Salary Sacrifice dated 25/07/23 has the correct contribution type as SS. However, the extract from the uploaded ATO file shows the YTD RESC figure as $350 less than the SS. The Employer Contribution YTD is correct. Thank you.
Hmm ... That's a bit strange.
Have you RE-generated & uploaded a NEW STP file after editing/re-entry in Hosted ? When you save your STP files to upload them, do you name them with the relevant pay date ?
Happy to take a look for you if you need, just shoot me an email ๐
Hi Shaz. I regenerated and uploaded the STP file after editing & re-entering. I do not rename the STP file, however it does generate a new file number each time. Unfortunately this does not rectify the problem? This is a complex one!
I was unable to find the option when modifying the report to include the RESC Amt column. Could you please advise how to add this to the report? Thank you.
With your Super Report by Employee open on screen, click on Modify Report (in the top left hand corner of it) On the Display tab, scroll right down the Columns list (it's quite a way down near the bottom) & tick RESC Amount, then OK:
Let me know what this reveals!
Thank you so much Shaz. As you advised, the $350.00 SS did not appear in the RESC column. I went in via the report to this transaction, deleted this entry only and re-entered. The report updated correctly as well as the updated STP ATO file. Your help and patience are greatly appreciated, thank you :)
Hi Shaz,
In reading the above to fix a similar issue with my payroll, how do I regenerate
& uploaded a NEW STP file after editing/re-entry in Hosted?
Appreciate your help.
Thank you
Lilani
Hi @1312029
Depending on the number of employees affected & timeframe, you can do either an Update Event or a Full File Replacement.
When to use "Update Event" ? An update event can be used to correct employee YTD figures where a change has been made to a single, prior employee pay event.
An Update Event can be used to:
When to use "Full File Replacement" ? A Full File Replacement gives you the ability to completely replace the latest STP submission you lodged successfully to the ATO, when the submission was sent in error or contained significantly corrupt data.
A Full File Replacement:
NOTE: STP does NOT report each pay run's amounts. Instead it simply updates all category YTD balances each time. Therefore, if editing a current (ongoing) employee's pay, any corrections will automatically be reflected in their figures, in your next submission anyway ๐
