Emailing forms issue V34

Rebecca_10130461
Rebecca_10130461 Member Posts: 9 Reckoner Reckoner
in Reckon Accounts (Desktop)

Just upgraded to V34 and I can no longer email forms directly from the software. I have made no other changes to my settings. The error I get is :

"Reckon Accounts has detected an email connectivity issue with attempting to email the remittance advice. Please try again"

I am connected to the internet, outlook is open. I suspect there is a setting in Reckon Accounts that I need to update.

Can someone please assist?

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 538 Reckon Staff Reckon Staff
    edited June 23

    Morning @Rebecca_10130461

    Apologies for the inconvenience.

    This usually happens if there is an invalid character in the Supplier information. This could be either a full stop at the end of email address, any special character in the phone number, etc.

    If you can please check the details. Find the attached article for your reference - Reckon Accounts has detected an email connectivity issue

    I hope this helps. Feel free to reach out if any concerns. Thank you!

    Regards

    Tanvi

  • Reeta
    Reeta Reckon Staff Posts: 358 Reckon Staff Reckon Staff

    Hi @Rebecca_10130461 ,

    Sorry for the issue. I have a few questions regarding it.

    Are you using Webmail or Outlook? Have you got Outlook installed on your computer? Is this just happening while sending Remittance? Have you tried sending any other emails?

    Regards,

    Reeta

  • Rebecca_10130461
    Rebecca_10130461 Member Posts: 9 Reckoner Reckoner

    Hi Tanvi,

    The email address have not changed, I used these last week, before the upgrade, and had no issues. It is something to do with the new Outlook settings?

    Thanks

    Rebecca

  • Rebecca_10130461
    Rebecca_10130461 Member Posts: 9 Reckoner Reckoner

    Hi Reeta,

    I have outlook installed on my computer, I don't use webmail.

    Thanks

    Rebecca

  • Reeta
    Reeta Reckon Staff Posts: 358 Reckon Staff Reckon Staff

    @Rebecca_10130461 ,

    Thank you for confirming.

    With this release of Reckon Accounts, the only supported email provider is Outlook (Classic) for Desktop. I have attached the article below with the steps you need to follow to be able to send emails via Reckon Accounts. Make sure you are using the classic version of Outlook.

    https://help.reckon.com/article/ddvbx3xe6s-changes-with-email-integration-options-in-reckon-accounts-desktop

    I hope this helps.

    Regards,

    Reeta

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 538 Reckon Staff Reckon Staff

    Thank you for confirming Rebecca.

    Please confirm if you are using Outlook (Classic). If so, check this out Unable to use Outlook Classic after upgrade to V34 — Reckon Community, I hope that helps. Let us know how you go. Thank you!

    Regards

    Tanvi

  • Rebecca_10130461
    Rebecca_10130461 Member Posts: 9 Reckoner Reckoner

    I am using Classic, nothing has changed in the email settings, it is an error with the software. It is not recognising outlook.

  • Reeta
    Reeta Reckon Staff Posts: 358 Reckon Staff Reckon Staff

    Hi @Rebecca_10130461,

    Sorry to hear that the problem persist. Could you please try running both Outlook and Reckon Accounts as an Administrator. This helps establish the necessary permissions for the two applications to communicate properly.

    Please follow the steps below:

    • Close both Outlook and Reckon Accounts.
    • Restart your PC.
    • Right-click on the Outlook shortcut and select Run as administrator.
    • Do the same for Reckon Accounts.

    Once both applications are running as an admin, try sending an email again from Reckon Accounts.
    This simple step has resolved email issues for many users, especially after updates or changes in system permissions.

    Please let me know the outcome.

    Regards,

    Reeta

  • Rebecca_10130461
    Rebecca_10130461 Member Posts: 9 Reckoner Reckoner

    Have a work around which will be OK until I get through year end.

  • Eric Murphy
    Eric Murphy Member Posts: 480 Reckon Hall of Famer Reckon Hall of Famer

    @Rebecca_10130461 what is the workaround?

  • Rebecca_10130461
    Rebecca_10130461 Member Posts: 9 Reckoner Reckoner
    edited June 23

    manual…..unfortunately. The emails were being created as draft and I have to manually open each email then send them individually. The error messages I am getting are random and change each time. I have my IT team looking into it to see if they can find a permanent fix.

    I have administrator access on both, so that is not the problem. I'm using Outlook classic, again not the problem. I have only started having problems since I upgraded last week, all indications are it's something to do with the upgrade.

  • Denise Durant
    Denise Durant Member Posts: 47 Reckoner Reckoner

    Hi Rebecca,

    I am having the same problem with Outlook Classis after installing Windows 11 yesterday.

    Do you have any advice on how to rectify you overcame the problem (advice from the Reckon Tech yesterday did not solve it) Thanks Denise

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 538 Reckon Staff Reckon Staff

    Hi @Denise Durant

    Apologies for the inconvenience.

    Are you getting any error when trying to send emails?

    Have you checked this: Unable to use Outlook Classic after upgrade to V34 — Reckon Community


    Regards

    Tanvi

  • Eric Murphy
    Eric Murphy Member Posts: 480 Reckon Hall of Famer Reckon Hall of Famer

    @Denise Durant Turn off the option to display each email before sending in your preferences

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