pdf creation - errors - the fix

Luke_7150954
Luke_7150954 Member Posts: 36 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hopefully this may help others in the future.

I initially encountered an error that prevented me from creating PDF files. Following a suggestion to reinstall the PDF driver, I ran into a different issue. When attempting to email or save a document as a PDF, I received the following recurring error message:

The file you specified cannot be opened. Make sure that it is not currently being used by another program or a read-only file.
The Windows error was 'The file exists.'.
File: C:\ProgramData\Intuit\Reckon Accounts v34\QBPRINT.QBP

While I could get the function to work by clicking "OK" on the error prompt several times, it was not a permanent solution.

To fix this, I navigated to the file path shown in the error and deleted the QBPRINT.QBP file. This action completely resolved the problem, and the error no longer occurs.

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