Corrupt files

rotary · July 22

I have tried this morning to renew the subscription for our Club. However, following two long discussion with the service team have resulted in the files now being corrupt.

HELP! How do I go about sorting this issue?

Linda

Jason_Z · July 22

Hi @rotary,

Sorry to hear you're experiencing issues. If the file is corrupted, the quickest solution would be to restore from a recent backup, do you have one available?

If not, the next best step is to lodge a ticket with our Data Services team here. They’ll be able to assist further.

Let us know how you go.

rotary · July 22

I did have a backup file - however when I tried opening that, it has come up as corrupt as well :(

Jason_Z · July 22

Ah, that's unfortunate.

The best next step would be to reach out to our Data Services team then. When submitting your request, please include as much detail as possible about the crash, this will help our team assist you more effectively.