Duplicated 2FA

Helon1944
Helon1944 Member Posts: 8 Novice Member Novice Member
in Accounts Hosted

Somehow I've managed to set the same entity up for authentication under both of my email addresses. Is there a way to either delete one of the duplications, or to amalgamate them?

Answers

  • Jason_Z
    Jason_Z Reckon Staff Posts: 310 Reckon Staff Reckon Staff

    Hi @Helon1944,

    Sorry, I'm a bit confused by what you mean regarding authentication under both of my email addresses.

    2FA should only provide the option to use either an authenticator app or SMS to a phone number, and each account will have its own separate 2FA setup.

    Could you please clarify where you're seeing an issue? A screenshot would be really helpful as well.

    Thanks!
    Jason

    Jason.png
  • Helon1944
    Helon1944 Member Posts: 8 Novice Member Novice Member

    Thanks, Jason - sorry that I confused you. I have the Google Authenticator App on my phone, but with two different email addresses. However, I have just discovered (sorry to all those who would say "duhhh..") that you can delete unwanted 2FA for various apps on the Authenticator by simply "swiping left" on the selected name (ie MYOB, Facebook or whatever) - so that's what I've done. Problem solved, and another lesson learned.

  • Eric Murphy
    Eric Murphy Member Posts: 568 Reckon Hall of Famer Reckon Hall of Famer

    Good tip @Helon1944, I only found this out recently as well. So much easier now without the clutter of unrequired entries in the app

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