We have recently purchased this version and installed it. From Day 1 we have been unable to do a backup and this version of Reckon crashes each time a backup is attempted. Has anyone had a similar issue, and if so how did you resolve it?
Dear @Juno ,
I'm sorry to hear your Reckon Personal is crashing during backups.
If you don't mind, I have a few questions for you to try help fix the issue:
Kind regards,
Looking again it looks to be in my one drive and not in the laptop SSD.
This would be the problem - OneDrive is a networked location, and Personal Plus can only access local data for backups.
You will want to disable OneDrive from moving the files for you in that location, then move the file back to Documents\Quicken\.
From there, you should be able to backup directly to the backups folder.
I copied the data files to the new location and now unable to open the data file in the new location. Reckon hangs
Does it come up with any particular error message?
Did you copy the file across with the program open?
No error message. Copied files with program closed.
Strange. When the program "hangs", I'm assuming it goes to "Not Responding"? Or does it just load for a very long time?
Sorry if these questions sound repetitive - just need a bit more clarity.
I have managed to now open the data file from the correct location, however we still have to migrate/search for the file when opening it. I can take more than one attempt to open it.
Back up still not working.
Report ID for backup crash is 295404199 if you can access.
It sounds to me like Personal Plus is having a permissions issue.
Can you try the following for me:
Yes, took me through first time setup to find the default file. Still have the hour glass symbol though as it has not opened.
Very strange. Do you happen to have any other edition of Personal Plus installed?
Did you install Personal Plus to the default location?
De-installed Personal Plus 2019 before starting and installed it to the default location.
How long are you leaving it to load before cancelling?
How large is the file in question?
Just came back so nothing has happened since 11.55am.
File size is 32031KB.
Is is worthe unistalling and re installing?
Give me a quick call and we can fix this for you.
0418907140
Thanks Gerry.
Is this a NZ number or Australia. If so, country code etc. would be helpful.
Regards
Ian
Ian, its an Australian number +61418907140
