No data in files, how do I get this back?

Barossa20_25
Barossa20_25 Member Posts: 4 Novice Member Novice Member
edited October 10 in Personal Plus and Home & Business

I am on Reckon accounts home and business v31.

When I open reckon, all I get is "N/A" for the file name and a total in the account. When you try to open each account, there is no data at all.

I have uninstalled and reinstalled the programme twice, no change.

I phoned reckon, they gave me an updated version but no change - it just reinstalled the previous faulty data.

Help!!

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,213 Reckon Hall of Famer Reckon Hall of Famer

    have you got a backup?

  • Barossa20_25
    Barossa20_25 Member Posts: 4 Novice Member Novice Member

    yes I have got back ups

  • Kris_Williams
    Kris_Williams Member Posts: 4,213 Reckon Hall of Famer Reckon Hall of Famer

    you should be able to go to file - restore a backup - navigate to where the backup is and restore. But don’t overwrite any of the files already in there just in case. Add 2025 to it for the name of the file e.g.

  • Barossa20_25
    Barossa20_25 Member Posts: 4 Novice Member Novice Member

    I went to "restore a back up" - I did it from a flash drive, followed the prompts but no change

  • Kris_Williams
    Kris_Williams Member Posts: 4,213 Reckon Hall of Famer Reckon Hall of Famer

    would you like to call me

    0415940843

  • Barossa20_25
    Barossa20_25 Member Posts: 4 Novice Member Novice Member

    Wow…Kris…What a fantastic problem solver!!!!! All fixed - great patience dealing with a dinosaur!!! Thanks so much, have a great weekend, cheers from good wine country!

  • Kris_Williams
    Kris_Williams Member Posts: 4,213 Reckon Hall of Famer Reckon Hall of Famer

    You’re very welcome Patrick, happy to help, glad it’s all sorted

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