Not just PDF Downloads down

AnnaCrosato
AnnaCrosato Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

I received the msg about PDF downloads being down however since logging out and in of the platform I have nothing active

Answers

  • Reeta
    Reeta Reckon Staff Posts: 357 Reckon Staff Reckon Staff

    Hi @AnnaCrosato ,

    Welcome to the community.

    I apologize for the inconvenience you are experiencing. To better understand the situation and provide an appropriate solution, could you please clarify when you mention “nothing active,” do you mean that there are no open windows or that no company file is loaded after logging back in?

    Additionally, if you could provide a screenshot, it would be very helpful.

    Regards,

    Reeta

  • AnnaCrosato
    AnnaCrosato Member Posts: 3 Novice Member Novice Member

    Everything is working again after 40mins

  • Reeta
    Reeta Reckon Staff Posts: 357 Reckon Staff Reckon Staff

    Hi @AnnaCrosato ,

    I'm glad to hear that it's working again for you. If there's anything else we can assist you with, please don't hesitate to let us know.

  • Lucas
    Lucas Reckon Staff Posts: 520 Reckon Staff Reckon Staff

    Hi @AnnaCrosato,

    This issue should be completely resolved now.

    Thank you.

    Signature - Lucas.png

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