A link between your client and your agent number does not exist for the selected task

Aussie_UnderCover
Aussie_UnderCover Member Posts: 7 Novice Member Novice Member
edited October 30 in Reckon Accounts (Desktop)

For two fortnights I have been unable to upload my STP report.

image.png

This is the ATO response message

  • A link between your client and your agent number does not exist for the selected task. Check that you have added this client to your registered agent number.You may also need to check if you have entered the correct client identifier and that you are using the correct registered agent number and then try again. If an ABN is present in form/schedule or client setup, confirm on the ABR this is the correct ABN for the client. Update or remove ABN as required.If the issue persists, contact the ATO quoting this error code to resolve any issues.

I can find no information on how to resolve this. All details are correct and it only just happened the last two payrolls?

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 538 Reckon Staff Reckon Staff

    Hi @Aussie_UnderCover

    Apologies for the inconvenience caused.

    You'll need to review the registered tax agent details that have been entered in the STP entity for the ABN.

    • Go into GovConnect and click Open on the specific STP entity for the ABN
    • Click on the Company & Adviser Info button
    • Are you listed as an advisor here? (Screenshot below)
    image.png

    I hope this helps, please let us know if any concerns. Thank you!

    Regards

    Tanvi

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