How to recover files?

I paid my renewal, but was unable to update my subscription. I contacted Reckon and was advised as I had Home and Business 2022, I would have to uninstall that version and install Business v31. I was advised that all my files would automatically transfer across.

I did the uninstall and the new install. None of my current files for my various entities came across. All I can seem to get are files with entries up to 2009.

Please advise what I can do to recover those files. Unfortunately, I do not have a recent backup.

Bob

Comments

Lucas

Hi @Bob_9147185,

Sorry to hear the upgrade to Busines V31 didn't go as expected for you. I will try my best to help you locate the files that were previously used in your Home and Business 2022.

Your data files will still be located somewhere on your computer, you just need to find them and open it to upgrade to your newest V31, once you do that you should be able to continue where you left off.

Please try the default file location and see if your files are located here: C:\Users<YourUserName>\Documents\Quicken\

Let me know how you go!

GerryWinter

Did you have any files on One Drive? give me a call and i will see what we can do.

Bob_9147185

Hi Lucas,

The Documents/Quicken file only has 2 files - a .HCX and a .QEL file. Both are from 2017

Bob

Bob_9147185

The issue has been resolved by Gerry id 6376.

A great result!!

Bob

Eric Murphy

Great job @GerryWinter

John_8305976

Hi @Bob_9147185

Would you like to share with the 'Community' how @GerryWinter solved your problem?

This is how the Community learns to understand RPP.

Cheers

Bob_9147185

Gerry took control of my computer. He searched and searched and couldn't find the current files - just old ones. Gerry was becoming quite concerned - as I was and had been. Eventually he found the relevant files and restored them.

Bob

John_8305976

The 'hit and miss' approach? Or, was there some logic to it?

Eric Murphy

@John_8305976 it sounds like it's just a case of not knowing where the live file was saved.

Happy to be corrected

John_8305976

Hi @Eric Murphy

As I understand the workings of RPP, the ‘working’ set of files for any given Reckon Data File(QDF), by default, reside in the directory location from which the QDF file is opened. So, following that logic, I reckon, (pardon the pun), @GerryWinter would have found the QDF file in that location. Unless, @Bob_9147185 had shifted that working set of files(QDF, QPH, etc) to somewhere else, since he last used RPP.

Are you going to tell us, Gerry?😊

Cheers

GerryWinter

I did find these files buried deep in an external drive.