mfa not working?
Not gettting a code suposedly sent to mobile phone
Good Morning @Elizabeth Macey
The 'Remember Me' changes to Reckon Accounts Hosted should be unrelated to this. Are you still having issues receiving MFA codes? When was the last time you were able to log in?
Hi @Elizabeth Macey ,
Can you confirm which mobile phone provider you are using, whether you’re receiving other SMS messages normally with good signal strength, and also please try turning on Airplane Mode for a few seconds and then turning it off again to refresh your network connection?
Please let me know the outcome.
good singal strength, other MFA text coming through. Tried Airplanr mode on and off…still no txt frm Reckon
Still can not get SMS for MFA
Last successful login July 2025
Telstra mobile phone provider
Other MFA SMS received OK
Could you please provide your customer ID so that I can check at my end?
I can not get into my Reckon system on laptop, so cant access an ID
I have an order ID from the September invoice received 9th October 2025
MNOGHX8ZD4
Document
740019289502
I can get into Phone app…the MFA did not send SMS, the code appeared on the screen of mobile phone as "from messages" and disappeared as soon as I started typing.. But I need to work from Laptop.
Software ID from phone app
1935057639
I hope this helps
Liz
@Elizabeth Macey ,
I have sent you a private message. Could you please check your inbox and respond at your earliest convenience?
Regards,
where does private message go?
@Elizabeth Macey
Don't worry, Liz. It has come directly to my inbox, and I have received your message. I am currently looking into it and will get in touch with you shortly.
thank you for your help
No problem 😊 Happy to help !!
Thanks Reeta,
Got it all sorted and working properly.
Cheers
LIz
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