My BAS configuration was complete , when I went to print it , the report disappeared !! Now I can't

Rebecca_9653871
Rebecca_9653871 Member Posts: 12 Reckoner Reckoner
in Accounts Hosted

None of the reports are showing..... and when I try to print the entire program freezes and Have to log in again .... Please help

Answers

  • Bruce
    Bruce Member Posts: 444 Professional Partner Professional Partner

    if you are talking about the Simplified BAS/IAS report vanishing, you should be able to bring it to the front of the screen by selecting "alt"+"page down"

    can't offer any suggestion in relation to your printing issues

  • P Piercey
    P Piercey Member Posts: 25 Reckoner Reckoner

    This is happening for me know. Im using a Mac so have tried fn down but this doesn't work. Any suggestions please?

  • Reeta
    Reeta Reckon Staff Posts: 374 Reckon Staff Reckon Staff

    Hi Bruce and P Piercey,

    I understand the frustration this may cause, and I sincerely apologize for it.

    Please find the attached document, which I believe will assist in resolving the BAS screen vanishing issue you mentioned.

    https://help.reckon.com/article/3z7e577y9c-kba-5170-bas-form-disappears-in-the-new-reckon-accounts-hosted

    I hope this helps, but please don't hesitate to reach out if you need any further assistance or clarification.

    Kind Regards,

    Reeta

    Reeta.png
  • P Piercey
    P Piercey Member Posts: 25 Reckoner Reckoner

    Hi, this is happening again. I have followed the instructions but it does not "reappear"!

  • Reeta
    Reeta Reckon Staff Posts: 374 Reckon Staff Reckon Staff
    edited November 24

    Hi @P Piercey ,

    • Which browser you are using?
    • Does the issue occur for all reports or only BAS?
    • Any error messages appearing?
    • Are you using MAC or Windows computer ?

    Please let me know so I can review the details and provide you with the most accurate solution

    Regards,

    Reeta.png
  • P Piercey
    P Piercey Member Posts: 25 Reckoner Reckoner

    Hi,

    Im using a Mac but have also tried on Windows. Its only the BAS report with no error message.

    Thanks

  • Reeta
    Reeta Reckon Staff Posts: 374 Reckon Staff Reckon Staff

    Hi @P Piercey ,

    Have you tried allowing pop-ups in the Safari browser?

    Reeta.png
  • P Piercey
    P Piercey Member Posts: 25 Reckoner Reckoner

    Yep pop ups are allowed for all Reckon

  • P Piercey
    P Piercey Member Posts: 25 Reckoner Reckoner

    Any other assistance please?

  • Reeta
    Reeta Reckon Staff Posts: 374 Reckon Staff Reckon Staff

    Hi @P Piercey ,

    Could you please check this in the Chrome browser and let me know if the issue persists? This will help us confirm whether the problem is browser-specific or related to another factor.

    Reeta.png
  • P Piercey
    P Piercey Member Posts: 25 Reckoner Reckoner

    Can someone please help me,e? I have tried on Mac an d Windowsw and have checked pop up blocker is disabled.

  • Reeta
    Reeta Reckon Staff Posts: 374 Reckon Staff Reckon Staff

    Hi @P Piercey ,

    I apologize for any inconvenience caused. To assist you better, I’ve sent you a private message. Could you please respond at your earliest ?

    Reeta.png
  • P Piercey
    P Piercey Member Posts: 25 Reckoner Reckoner

    Thanks so much @Reeta for your help, much appreciated!

  • Reeta
    Reeta Reckon Staff Posts: 374 Reckon Staff Reckon Staff

    No problem, Happy to help 😊

    Reeta.png

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