No longer have access to GovConnect after sharing with colleague

Leanne_7663246
Leanne_7663246 Member Posts: 187 Reckon Star Reckon Star
edited 4:18AM in Accounts Hosted

Hi

Hoping someone can help. My colleague went away so she shared our file with me. I was able to lodge stp while she was away. She has come back and she cant access gov connect. We thought it was because she had shared the file so I unshared it with my log in. She still cant access it. She has tried to log in using abn and it says she is already registered. Can anyone suggest or help us fix the problem so we can lodge stp

thanks

Leanne

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 556 Reckon Staff Reckon Staff

    Hi @Leanne_7663246

    Apologies for the inconvenience.

    It appears we’re using credentials that don’t have access to the STP tile, which is why nothing is showing.


    I’ll reach out to you privately for some additional details so we can assist you further. Thank you for your patience!

    Regards

    Tanvi

    Tanvi.png
  • Leanne_7663246
    Leanne_7663246 Member Posts: 187 Reckon Star Reckon Star

    Thanks Tanvi, I will wait patiently for your message

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