Cannot revert payrun to draft due to associated payments

I wanted to make an edit to an item code in Dec. pays, so I did what it said by clicking on "revert to draft" and then it said I can't because there are payments entered associated with it. So I click on the button for going to payments that pops up, I find the 3 payments for the pays and delete them.

Then I go back to the pay run and start the "revert to draft" again, and it comes up and says the same things, there are payments entered associated with it.

Why doesn't it say what payments there are? or why doesn't it go to the relevant payments so you know which ones to do?

Now I have deleted the 3 pay payments I don't seem to be able to redo them if I can't revert to draft.

What can I do?

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Jean_10862158

After looking up ledger journals and seeing what entries payroll generates, I was able to determine that to re-enter the payments was to Make Payment and copy details from other pays except make the date I needed and the $value needed. All back to where it was now. Re-checked bank rec. and ticked the payments and that is all back where it was too.
Pity there is nothing, as far as I know, that explains what happens behind the scenes without this trial and error.
I am thinking that I still couldn't revert to draft because of PAYG and Super payments, I wasn't up for deleting those just to find out, in case that wasn't the reason.

Still, I think there should be more of an explanation in the process of reverting to draft and needing to delete associated payments instead of it saying you need to delete the payments.

klaura

Hi @Jean_108621580,

Sorry you have to deal with that. Usually, we delete the journal entries for this payrun and any related payments carefully.

I recommend reaching out to support to help you delete these transactions. They can also check if there’s any deeper issue going on.

Jean_10862158

@klaura I did delete carefully. And I re-entered them carefully, exactly the same. My issue was that when requesting "revert to draft" it then says to delete the payments but nowhere did it say what all the payments were. Obvious ones were the payments to the 3 e'ees. But then when that did not allow the revert to draft, I looked up the journal that is done by the system for that payrun, and really all that does is put the wages into the liability accounts and expense accounts. They are not the payments.
So I assume it also means one has to go find the payments for the ATO for PAYG and the Super fund and delete them.
But why not explain something about this at the option "revert to draft" before trying to?

Anyway, now not going to do that, spent too much time because of lack of information.

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