Issue with Reckon Accounts Personal Plus – V31 - need help to resolve

Question

Issue with Reckon Accounts Personal Plus – V31 – reported to Support area for the past three day without a satisfactory fix.

* When clicking on Reckon icon to open program sometimes doesn’t load and open (notwithstanding being set to open as Administrator)
* If program opens then it gives a message – Welcome to Reckon Accounts Select one of the following:* I am new to Reckon Accounts or
* I am already a Reckon Accounts user

*  When selecting option (b) above I get the Select Your Data File message and I select open a file located on this computer. I then select my previous data file. This I have to do each time I open the program.
* After completing my data recording and go to back up the file an error message appears:

I have been submitting the report each time without support response.

The attached records the steps above to show the issues. I have a current and valid license.

Can anyone assist resolve these issues.

GerryWinter · Accepted Answer

Make sure it is NOT in One Drive but in C: and the name length should be no longer than 8 characters.

Call me when you get back.

Alan Mason · Accepted Answer

Gerry - a hugh thanks as changing the data file to less than 8 characters sorted out both issues and everything now seems to be opening and backing up correctly. Again a big thanks for your help.

Alan