Error message when requesting to email invoice

Question

Hello, I have just updated Reckon accounts (desktop) to V34 and am attempting to email an invoice, however I am receiving an error message. If I click "OK" multiple times the message eventually disappears and I am able to email the invoice. I cannot seem to locate the file that is referred to in the message. How do I resolve this error so that I can email invoices in the future?

Lucas Andrews · Answer

Hi TwidaleInv,

That's awesome to hear! If you need any help in the future feel free to reach out!

Thank you.

TwidaleInv · Answer

Thanks Lucas, I have managed to use the search function to locate the file and have deleted it. I am now able to email invoices again. Thanks for your help!

Lucas Andrews · Answer

Hi @TwidaleInv,

You can fix this by using File Explorer to locate the QBPRINT.QBP file and deleting it.

Here is an example of what the file location should look like:

* C:\Program Data\Intuit\ReckonAccounts xxxx-xx.

Once you have deleted it you simply reopen Reckon Accounts and attempt to email/print again.

This information was from the following KB, if you need a step by step process:

https://help.reckon.com/article/agoz9bd1pi-kba-4934-deleting-the-qbprint-qbp-and-wpr-ini-files

Let me know, if you still require assistance and it doesn't email.