Printer not activated error code - 20

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[Deleted User]
[Deleted User] Posts: 0 ✭
edited March 2019 in Reckon Accounts (Desktop)
I can't seem to email from ReckonAccounts Premier 2013. It gives me an error message: Printer not activated error code - 20 Can you help me please? Thanks Di
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  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hi Diane,

    Sorry to hear of your issue.  

    This problem can occur when the Reckon Accounts printer drivers are sharing printer ports with other applications on your PC.  

    See our note at: https://community.reckon.com.au/reckon/topics/a9l45bkc1h76t to set your Reckon Accounts PDF converter to an independent port.

    Hope this has you emailing quickly.  

    regards,
    John
      
  • [Deleted User]
    [Deleted User] Posts: 0 ✭
    edited February 2014
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    Thanks John, my only problem now is that I can't find the file splWOW64.exe in the processes tab. I'm running Windows 8.1 if that makes any difference. Look forward to hearing from you again. Thanks, Di
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Ah yes, Diane, Windows 8 has changed its location.

    It is now at: 
    Background Processes > Spooler SubSystem App > Print Spooler;
    and click the End Task button.

    I've updated the reference on our Note.

    Hope this now gets you emailing.  


    regards,
    John

  • martin_6669966
    martin_6669966 Member Posts: 18 ✭✭
    edited January 2015
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    I have the same problem. All pdf converters have separate ports, but if I look at the available printers with reckon accounts open, there is no 'quickbooks V4 pdf converter' listed there. Is this wrong as I have tried all other options with no success. This problem only started happening since i updated from win8 to win8.1. Any help would be appreciated
  • Deny Dharmawan
    Deny Dharmawan Alumni Posts: 141 ✭
    edited August 2016
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    Hi Martin,

    Sounds like the 'Quickbooks V4 pdf converter' could be hidden in the other printer or could be deleted.

    If it was working on Windows 8 and not Windows 8.1, please try to run Reckon Accounts as the Administrator following the steps below.

    Set your Accounts Business 2013 launch icon to Run As Administrator:

    1.    Right click your icon > Properties > Compatibility

    2.    In the Privilege Level box, tick Run this program as an administrator

    3.    Click OK to close.

    After that, open Reckon Accounts from the desktop icon, then try to email or save as PDF from Reckon Accounts again.

    Regards

    Deny Dharmawan

  • martin_6669966
    martin_6669966 Member Posts: 18 ✭✭
    edited January 2015
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    Hello Deny,
    thanks for the reply but still no success.

    I tried to re-install from cd, the program started loading 'windows library' and then stopped and said it would no proceed any further.

    Very frustrating.

    Any ideas.

    Thanks

    mm


  • [Deleted User]
    [Deleted User] Posts: 0 ✭
    edited February 2014
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    I followed the steps that John G gave me & now when I try to email it gives me the following message:
    An internal error occurred while preparing your message. It has not been sent.
    (MAPI error code 00000000 (0) at line 947 in sendemail.cpp)
    Help please.

    Thank you

    Di

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hi Diane,

    Hmm, the source of this problem is elusive and has been experienced by only a few users with Outlook 2010.  Is your email client Outlook 2010?

    You may be getting a Server Busy error and the option to select Retry or Switch to. Nevertheless the emails get created but remain in the Outlook 2010 Outbox and do not send.

    If you go to Edit > Preferences >Online > Company Preferences, and make sure the option 'Display each email when sending more than one' is unticked.

    Now restart your Accounts Business and try again.

    Another source of this problem is sync-ing your Outlook Calendar with Google Calendar. Other users found when Google Sync was turned off, the problem did not occur.


    If your problem persists there are a couple of other steps to try at:  
    http://www.quicken.com.au/kb/issue_view.asp?ID=4005


    Please let me know how this works out for you.


    regards,

    John

  • [Deleted User]
    [Deleted User] Posts: 0 ✭
    edited February 2017
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    John, thank you so much, my problems are finally rectified.

    I simply unticked the option on Company Preferences as suggested and am now emailing beautifully.

    Thanks again

    Di

    ps. For your info, I'm running Outlook 2013.

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited December 2016
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    Great to hear you're up and running Diane.

    cheers
    John
  • Deny Dharmawan
    Deny Dharmawan Alumni Posts: 141 ✭
    edited August 2016
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    Good to know that it's working for you Martin.

    Regards
    Deny Dharmawan
  • Rebecca Hurst
    Rebecca Hurst Member Posts: 2 ✭
    edited May 2014
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    This reply was created from a merged topic originally titled Accounts Easystart 2013 when going to email invoice i get error message printer not activated error code 20. when i go to send an invoice via email i get error code 20 printer not activated, i have tried all the fixes you have posted and it still does not work
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hi Rebecca, please confirm you have tried the steps suggested in this ongoing thread. If you still cannot resolve the error you might need to give our tech support a call. Thanks, Mirko
  • JessTiana Guy
    JessTiana Guy Member Posts: 3 ✭
    edited November 2015
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    This reply was created from a merged topic originally titled Quickbooks 2010/11 it will not email. It says printer error -20. Can someone please help me!. Hi I have just got a new computer  running on windows 8 and now I try use my Quickbooks 2010/11 it will not email. It says printer error -20. Can someone please help me it is printing fine just not emailing. Thanks
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey JessTiana, please try the steps above which relate to the same error code. Let me know how you go! - Thanks.
  • JessTiana Guy
    JessTiana Guy Member Posts: 3 ✭
    edited May 2014
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    I have done this now when I try to email my invoices out its making me save it to my computer then telling me quickbooks could not save this form as a pdf file
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey JessTiana, please try the below;
    Set the PDF Converter to a separate printer port.  
    See https://community.reckon.com.au/reckon/topics/a9l45bkc1h76t for full details.

    This article refers to the QuickBooks V404 PDF Converter for the current version.  You will have either QuickBooks PDF Converter or QuickBooks V303 PDF Converter.  Quicken users will have a Reckon or Quicken PDF Printer
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    UPDATE: I've just a chat with tech support and they advised that Win8 and QB 10/11 are not full compatible (as qb10/11 was released well before win8 not) try that step above, and those here: https://community.reckon.com.au/reckon/topics/running_older_versions_of_quickbooks_on_newer_technolo...

    Note: versions before qb 2012/13 have limited success of success with newer Operating Systems: https://community.reckon.com.au/reckon/topics/7ixruj6aag7ax

    Thanks,
    Mirko


  • MARK_6933156
    MARK_6933156 Member Posts: 1 ✭
    edited November 2015
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    I have just updated to windows 8.1 and now it wont let me email from reckon. says ( error -20 ) I've tried task manger-background processes-spooling-end task. And then i try to print and it says ( Quick books cannot save as pd f) help please !
  • Rebecca Hurst
    Rebecca Hurst Member Posts: 2 ✭
    edited June 2014
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    The way we fixed it was to go into the control panel add/remove programmes select the reckon software press uninstall then the option to repair,  install and follow prompts.


  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey Mark, welcome to the Reckon Community. Aside from Rebecca's suggestion (Thanks for that Rebecca!) you can also try this:https://community.reckon.com.au/reckon/topics/error_20_code - Cheers, Mirko

  • Alec Watson
    Alec Watson Member Posts: 5 ✭
    edited February 2017
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    This reply was created from a merged topic originally titled Reckon Accounts Plus 2014 missing email preferences.... under Edit> Preferences> My Preferences the option available is a tick box for automatically selecting email....

    i don't seem to have the option to select a webmail client like gmail?

    My invoices will not send via outlook???

    Cheers
    Alec
  • Sally McIntosh, Accredited Consultant
    Sally McIntosh, Accredited Consultant Accredited Partner Posts: 468 Accredited Partner Accredited Partner
    edited December 2016
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    Hi Alec,

    The option is related to within the software itself about selecting email and sending forms.

    You cannot email through a webmail.

    It should work through Outlook.

    You need to ensure your Windows default settings pick up Outlook as your default email provider.

    Kind regards,

    Sally McIntosh

    sally@samsolutions.com.au

  • fran_6966783
    fran_6966783 Member Posts: 1 ✭
    edited January 2016
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    Hello Deny! We have the error code 20 - printer not activated.  We tried your suggestion above to set Reckon Accounts to run as administrator. We are running Reckon Accounts Pro 2014 and Windows Pro 8.1. Now, whenever we want to change any settings on the computer or uninstall a program we get a window that asks if we want to allow QBDataServiceUser23 to make changes to the computer. To proceed we must enter the password. we don't have the password for that and apparently Reckon doesn't give it out. We tried to enable the built in administrator which was suggested by  Vinia.Laguda@reckon.com without success. When we unticked the "Account is disabled "on the General tab of Administrators a window came up saying "Äccess is denied". I have sent her an email telling her we were unable follow her suggestion but had no answer.
    We cannot uninstall Quickbooks to delete all the QBdataservice either as we have to have the password for QBDataServiceUser23 to do that.
    We can however open and use our Reckon Accounts and log into the computer but just can't change any settings without that password.
    I asked if the Quicken password removal service could remotely remove the QBDataserviceuser23 as an administrator, but they said no, that's not in their area.
    I also tried to reverse your suggestion but was asked for the password for QBDataserviceuser23.
    So we are stuck.
    Any help would be much appreciated. Fran Percival
  • Magdi-Maximus Botros
    Magdi-Maximus Botros Member Posts: 4 ✭
    edited November 2015
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    This reply was created from a merged topic originally titled code - 20. i currently updated my windows from 7 to 8, and after installing reckon again i cant seem to be able to use the PDF converter. i tried deleting the old path in the intuit file, and re pathing the printer converter file in control panel to nul2. but that did not work. what should i do?
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hey Magdi, try some of the other suggestions in this thread. Keen to hear how you go!
  • Magdi-Maximus Botros
    Magdi-Maximus Botros Member Posts: 4 ✭
    edited September 2014
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    i dont want to email through the program, i would just like to convert the documents to pdf
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Have you tried to print to a PDF printer? The above printer spool settings might be worth a try as well.
  • Magdi-Maximus Botros
    Magdi-Maximus Botros Member Posts: 4 ✭
    edited September 2014
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    hay mirko,
    ive tried all the options above, still not working.
  • Sonny
    Sonny Member Posts: 1 ✭
    edited April 2015
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    Hi,

    I have just updated to 8.1 and I can't email payslip because of the above problem. Printer not activated error code - 20.

    I followed the above suggestions but couldn't fix the problem.

    I'm using 'Reckon Accounts Enterprise: Accountant Edition 2014' version.

    Please help.

    S
  • Rudi
    Rudi Member Posts: 1 ✭
    edited December 2014
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    I spent about an hour on the phone with a Wreckon consultant. Eventually got Wreckon e-mailing, but the process killed Outlook. Versions are Wreckon Accounts 2014 and Outlook 2013. Wreckon nhave no idea about this, just a thousabd theories.
  • Ruby Jeffery_7338029
    Ruby Jeffery_7338029 Member Posts: 1 ✭
    edited January 2015
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    Hi, I have had the same problem since updating my laptop to Windows 8.1, I couldn't send invoices from my Reckon Accounts Small Business 2013 and had the message 'Printer not activated error code -20'. I followed the above steps, and this did get rid of the 'code -20' message, but I was still getting two other pop up messages when I try to email - 'Could not print to printer' and 'Quickbooks could not save your form as a PDF file'. I went through all the steps again to make sure and still am receiving those two pop up messages and am unable to email invoices. Any help is appreciated. Thanks, Ruby
  • Filomena Piacente
    Filomena Piacente Member Posts: 6 ✭
    edited March 2015
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    I am also still unable to resolve, windows updated to 8.1 and QB 2013 and cannot email invoices?? pls help
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    Hi Filomena, the support articles in this thread are the best options that can be suggested. As Reckon Accounts 2013 was released much earlier than win 8.1 compatibility cannot be guaranteed. I suggest running through the steps available in the thread here. There's some users that have posted what has and hasn't worked for them. Alternatively, you may wish to seek out Telephone Support for one to one assistance.
  • Filomena Piacente
    Filomena Piacente Member Posts: 6 ✭
    edited March 2015
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    can i just go back to win 8
  • Filomena Piacente
    Filomena Piacente Member Posts: 6 ✭
    edited March 2015
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    I is easier to do that than a trial and error approach.
  • Mirko
    Mirko Alumni Posts: 1,256 ✭✭
    edited November 2015
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    If you had no issues with win8 and it is possible to reinstall - that should be a valid option.
  • Filomena Piacente
    Filomena Piacente Member Posts: 6 ✭
    edited March 2015
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    YES I HAVE GOT IT FIXED!! :) read below REBECCA HURST OPTION WORKED.

    I have 2013 reckon acct with 2010 outlook, was a bit scary to do as i was not sure that unistall was going to give me the option to repair. So backup first. But it worked now i can email the pdf in one click.
  • Filomena Piacente
    Filomena Piacente Member Posts: 6 ✭
    edited March 2015
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    YES I HAVE GOT IT FIXED!! :) read below REBECCA HURST OPTION WORKED.

    I have 2013 reckon acct with 2010 outlook, was a bit scary to do as i was not sure that unistall was going to give me the option to repair.But it did. So backup first. But it worked now i can email the pdf in one click.
  • Elle_7492542
    Elle_7492542 Member Posts: 4 ✭
    edited April 2015
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    This reply was created from a merged topic originally titled ReckonAccounts Plus 2013 Printer error 20. I run Reckon Accounts Plus 2013 on Windows 8.  I have Outlook 2013.  I get the message Activation Error  Printer not activated, error code -20  when I try to email a payslip.  When I click OK  I get the message Intuit Printer Library.  Could not print to printer.  Check your printer selection.  Printer may have been canceled from another program.  When I click OK.  It says Going online sending form 1  then I get the error message. Reckon Accounts has stopped working and I have to click Close Program.  Please help
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