Why doesn't the install program start when I insert the DVD or click on autorun.exe?

keithinozkeithinoz Member Posts: 5
edited February 2017 in Accounts Business Range
I just purchases Accounts. I put it in the dvd drive and nothing happened. I clicked on autrun.exe and I get the message "do you want this program to run etc" I click yes - then nothing. I tried upload the disk to my hard drive-same problem.

Comments

  • John GJohn G Reckon Staff Posts: 2,289 ✭✭
    edited February 2017
    Hi Keithinoz,

    Welcome to the Reckon Community.

    It sounds like a permission setting on your computer is restricting what you can do off the DVD.  

    Here's a quick workaround - create a folder on your C-drive and copy the contents of the DVD into that folder.  Then launch setup.exe from that folder.  

    Another path is to download a trial version from  http://home.reckon.com.au/support/Home/Downloads/TrialDownloads.aspx.  Ignore the IKC that is sent you and use the one that came with your purchase.

    Hope you get up and running quickly.

    regards,
    John


  • keithinozkeithinoz Member Posts: 5
    edited January 2014
    I did download the trail and substitute my IKC. Worked perfectly..

    Thanks
  • John GJohn G Reckon Staff Posts: 2,289 ✭✭
    edited February 2017
    Great to hear Keithinoz.

    cheers,
    John
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