Why am I told the file is too big when I try to load a logo to an invoice?

james davison
james davison Member Posts: 6 ✭
edited January 2018 in Reckon Accounts (Desktop)
TRYING TO LOAD A LOGO FOR INVOICE AND IT KEEPS COMING UP WITH FILE TO BIG

Comments

  • Zoe Rickard
    Zoe Rickard Member Posts: 20 ✭
    edited April 2016
    Hi James, 

    You could open the logo in a third party program, such as paint or Microsoft Office Picture Manager if you have it and reduce the size of the picture to reduce the size of the file. 

    Kind Regards, 

    Zoe
    e:[email protected]
  • John G
    John G Reckon Staff Posts: 1,583 Reckon Staff
    edited February 2017
    Yes James,
    Your logo cannot be any larger than 200kb.  

    regards,
    John

  • james davison
    james davison Member Posts: 6 ✭
    edited February 2014
    thanks john but when i go into designer for invoice and click on logo it doesnt tell me what file it is trying to use and i have never loaded one before it just says - file to big 

  • james davison
    james davison Member Posts: 6 ✭
    edited February 2014
    thanks zoe  but when i go into designer for invoice and click on logo it doesnt tell me what file it is trying to use and i have never loaded one before it just says - file to big 
  • John G
    John G Reckon Staff Posts: 1,583 Reckon Staff
    edited February 2017
    OK then James,

    If Account Business is looking for a picutre, and you never loaded one, then delete the logo box.  Enter a new one and attach your logo picture file.

    Your picture file must be in its special folder - its with your company file in a folder called "CompanyFileName - Images.  

    BTW, you can load larger picture files, but the larger they are the more time it will take to print.


    Hope this helps,

    regards,
    John
  • james davison
    james davison Member Posts: 6 ✭
    edited February 2014
    can anyone help please

  • james davison
    james davison Member Posts: 6 ✭
    edited February 2014
    thank you john will try that

  • james davison
    james davison Member Posts: 6 ✭
    edited February 2014
    cant find logo box in invoice-- found logo box to tick - then message comes up but nowhere on the invoice can i see a box with properties of logo


  • John G
    John G Reckon Staff Posts: 1,583 Reckon Staff
    edited February 2017
    Try this James....

    On Basic Customisation screen, under Logo & fonts, untick Use logo

    then go into the Designer Layout and delete the image field.


    regards,
    John
  • Iris Detenhoff
    Iris Detenhoff Member Posts: 3 ✭
    edited July 2015
    Am having the same problem with my version which they tell me is too old ( 2011/12) to get phone support. I opened a stored file on my laptop and lost the logo on the invoice. Back home now I use the last backup from my laptop on my PC and there is no logo on the invoice anymore. When I want to change it with above methods, I get the same message, too big a file.... tried it on both laptop and PC..... what can I do?
    Kind Regards
    Iris
  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 361 Reckon Staff
    edited March 2017
    Hi Iris,

    Welcome to the Reckon Community.

    If you still have a problem after following these steps, then I suggest you do the following.
    1. Make a new backup of your company file.
    2. Delete the logo from this invoice and any other document that is using this logo (statements, etc)
    3. Rebuild and then then Verify the file (File > Utilities > .....)
    4. If you do not get the message "No erros found", follow-up on the errors.
    5. Add your logo back onto your invoice.  
    Hope all will be well again.  


    regards,
    John






  • Iris Detenhoff
    Iris Detenhoff Member Posts: 3 ✭
    edited July 2015
    thank you for your help, I managed to get the logo back that way:)
    Kind Regards
    Iris
  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 361 Reckon Staff
    edited March 2017
    Great to hear, Iris.

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