Print functions not working Accounts Plus 2013

martin_6728794

With Accounts Plus 2013 on laptop with windows 7 (64), printer is Ricoh MFC 3001 have had regular program hangs, now will not print or email. Program crashes when I try print preview. Other programs print and also he licence info page prints

vinia

Hello .,

Thank you for using the Reckon Community.

These issues results from the Reckon PDF Printer / QuickBooks PDF converter conflicting with some other system on your computer:

in regards to email - only Microsoft Outlook 2007 and 2010 is tested to work properly in Reckon Accounts 2013.

You can try doing the steps below:

In the first instance, ensure that the QuickBooks PDF converter, or the Reckon PDF Printer for QuickBooks 2012/13 and later, and the Send to Note 2010 printer are set to their own printer ports.

1. Delete the QuickBooks printer files QBprint.qbp and wpr.ini:

Windows 7 & Vista:  C:\Program Data\Intuit\QuickBooks 20xx-x1\

Windows XP: C:\Documents and Settings\All Users\Application Data\ Intuit\QuickBooks 20xx-xx

Assign Reckon PDF Printer (or QuickBooks PDF Converter) to a separate port:

     a. Go to Printers and Devices:

           i. Shortcut:  Start > Printers & Devices; otherwise:

           ii. Windows 7:  Start > Control Panel > Hardware and Sound > View Devices and Printers > right-click Reckon PDF Printer and choose See what’s printing.

           iii. Windows Vista:  Start > Control Panel > Hardware and Sound > Printer. Right-click the Reckon PDF Printer and choose Open.

           iv. Windows XP: Double-click Printers and Faxes. Right-click the Reckon PDF Printer and choose Open.

If there are items in the print queue, delete\cancel them;

      b. Select Printer Properties > Ports > Add Port > Local Port > New Port;

             i. In Enter a port name, enter ReckonPDF > OK;

             ii. Click on Advance tab;

2. Select Spool print documents so program finishes printing faster;

3. Clear the checkbox labelled Enable advanced printing features;

4. Select Print directly to printer;

5. Click the Driver dropdown box and select Amyuni Document Converter 300 > Apply > OK

        c. Repeat these steps for Send to One Note printer, applying the name OneNote.

        d. For 64-bit systems:

               i.   Right-click the Windows taskbar and choose Task Manager;

               ii.   Processes > Image Name > highlight splWOW64.exe and click End Process.  Click on end Process or Yes to complete;

4. Set your document printer as your Default Printer

5. Disable UAC

6. Close all applications and restart the computer.

Hope this steps help.

Kind Regards,

Vinia

Reckon Technical Support