quickbooks administrator keeps crashing

Aaron_6730889 Member Posts: 4
edited February 2017 in Point of Sale
Hello there I am having trouble with my product list in my administrator,
basically every time I click on the product listing it crushes the whole program,
I can't get in to label any of my products I can't change anything in administrator but I can transfer files between QuickBooks and quickpos,
I would love this issue solved I haven't been able to find any information on this issue


  • Zoe Rickard
    Zoe Rickard Member Posts: 20
    edited April 2016
    Hi Aaron, 

    Are you referring to Reckon Accounts keeps crashing, or POS administrator keeps crashing?

    If Reckon Accounts, have you tried verifying and/or rebuilding your data file?

    If POS Administrator, have you tried Compacting and Repairing the Database?

    When was the last time you posted all transactions, and transferred data from Accounts?

    Kind Regards, 

    e:[email protected]

  • Aaron_6730889
    Aaron_6730889 Member Posts: 4
    edited March 2014

    Hello there it is actually the administrator program that keeps
    closing every time I clip on the item list, basically I can't access my items in administrator to price barcode or anything, it shuts the whole program down,

    I have uninstalled and reinstalled the software I have verified and rebuilt the data,

    and QuickBooks says the file is fine and doesn't show any errors.

    I have compact my data file and an posted the transaction files to QuickBooks.

    I have done all those things previous to sending this message as I to figured that might fix the problem.


    Unfortunately all those things have been tried and I can't seem to get into my item list in the administrator

    what else could I try here?

    Can I send you my QuickBooks file to see if you can open it in administrator,?

    Thanks for your time

    Aaron Jenkin

  • Aaron_6730889
    Aaron_6730889 Member Posts: 4
    edited March 2014
    the error message is

    Problem signature:

      Problem Event Name:                        APPCRASH

      Application Name:                             QuickPOS Administrator.exe

      Application Version:                 

      Application Timestamp:                     47fd737b

      Fault Module Name:                          MSVBVM60.DLL

      Fault Module Version:              

      Fault Module Timestamp:                  4791a724

      Exception Code:                                  c0000005

      Exception Offset:                                000d9e07

      OS Version:                                          6.0.6002.

      Locale ID:                                             3081

      Additional Information 1:                  37c5

      Additional Information 2:                  a28c8270001e076f2346ef1dc6f41ae7

      Additional Information 3:                  0f9f

      Additional Information 4:  123c3c5b46a904055946f4d20e39c0f9

  • Aaron_6730889
    Aaron_6730889 Member Posts: 4
    edited March 2014
    hello there did you get my post?  I have no way around it as I have tried the above mentioned options
    Thank you

  • Sally McIntosh, Accredited Consultant
    Sally McIntosh, Accredited Consultant Accredited Partner Posts: 471 Accredited Partner Accredited Partner
    edited February 2017

    Hi Aaron, have you uninstalled and reinstalled Point of Sale or Reckon Accounts (QuickBooks) or both? What if you try from the lists drop down menu instead of the icon? Does that work? Feel free to email me directly at [email protected] if you wish. Kind regards, Sally
  • Deny Dharmawan
    Deny Dharmawan Alumni Posts: 141
    edited August 2016
    Hi Aaron,

    You could try to create a new database. Make sure that you have finished end-of-day and Post.
    To create a new database file.

    a.    Close POS Terminals and Administrator

    b.    In Windows Explorer, rename the existing PDB file by adding .old

    c.    Launch POS Admin and create a new database file.

    If it works with new database, that means your old database is damaged.


    Deny Dharmawan