How to reset printers on Reckon Accounts Hosted

Susan O'Connell_6776062
Susan O'Connell_6776062 Member Posts: 2 Novice Member Novice Member
edited October 2024 in Accounts Hosted

Hi There are no printers loaded on when I try to find them it comes up with error code-30. I have logged on with different computers and I am still getting the same error code. Was working okay a last week.

Comments

  • Mirko
    Mirko Reckon Alumni Posts: 1,256 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Hey Susan,

    Welcome to the Reckon Community, and thank you for your enquiry.

    Error Code -30 generally is fixed by deleting your printer file in manage my accounts.

    Please see the image below on how to access this screen:

    Manage My Account



     Delete Printer Files



    Let me know how you go!

    Cheers,
    Mirko
  • Jason Hollis
    Jason Hollis Reckon Alumni Posts: 516 Former Reckon Staff Member Former Reckon Staff
    edited September 2020
    Hi Mirco,

    I can expand on this issue...

    The error is:



    This is because the default printer is the pdf converter, however the user cannot select another printer from the printer list.

    Deleting the print file has had no effect (in the case of my client anyway).

    Follow-up would be appreciated.


    Regards,
    Jason
  • Mirko
    Mirko Reckon Alumni Posts: 1,256 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Hey Jason,

    Thanks for your input, the next suggestion I would have would be to have your client give their Citrix Receiver Full Access to the PC.

    The Steps to do so are as follows;
    1. Right click on Citrix Receiver icon in the Systems tray (bottom right hand side)
    2. Select  About > Advanced > Connection Center
    3. Under Session Security, click the drop down arrow in the USB/other Devices box and select Full Access;
    4. Its worth having the other options set to Full Access as well to ensure the Citrix Receiver has full permissions to access resources on the local PC;
    5. Click Close and OK.
    If you/or your client require more details please see the following link:
    http://kb.reckon.com.au/issue_view.asp?ID=5008

    Please feel free to let me know how it goes!

    Thanks,
    Mirko


  • Susan O'Connell_6776062
    Susan O'Connell_6776062 Member Posts: 2 Novice Member Novice Member
    edited April 2014

    Hi Mirko

    It did work for me my printers have returned. Thank you

  • Mirko
    Mirko Reckon Alumni Posts: 1,256 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Hey Susan,

    Thank you for getting back to me, and glad to hear it's working for you.

    Cheers!
  • Vicki Bongiovanni
    Vicki Bongiovanni Member Posts: 2 Novice Member Novice Member
    edited May 2019
    how do I change my printer, as first time user on Reckon hosted
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager
    edited May 2019
    Unrelated to existing thread. Creating new post. Please reference the new conversation here: How do I change my printer on Reckon Accounts Hosted?
This discussion has been closed.

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