How to reset printers on Reckon Accounts Hosted

Hi There are no printers loaded on when I try to find them it comes up with error code-30. I have logged on with different computers and I am still getting the same error code. Was working okay a last week.

Comments

Mirko

Hey Susan,

Welcome to the Reckon Community, and thank you for your enquiry.

Error Code -30 generally is fixed by deleting your printer file in manage my accounts.

Please see the image below on how to access this screen:

Manage My Account

Delete Printer Files

Let me know how you go!

Cheers,
Mirko

Jason Hollis

Hi Mirco,

I can expand on this issue...

The error is:

This is because the default printer is the pdf converter, however the user cannot select another printer from the printer list.

Deleting the print file has had no effect (in the case of my client anyway).

Follow-up would be appreciated.

Regards,
Jason

Mirko

Hey Jason,

Thanks for your input, the next suggestion I would have would be to have your client give their Citrix Receiver Full Access to the PC.

The Steps to do so are as follows;

Right click on Citrix Receiver icon in the Systems tray (bottom right hand side)
Select About > Advanced > Connection Center
Under Session Security, click the drop down arrow in the USB/other Devices box and select Full Access;
Its worth having the other options set to Full Access as well to ensure the Citrix Receiver has full permissions to access resources on the local PC;
Click Close and OK.

If you/or your client require more details please see the following link:
http://kb.reckon.com.au/issue_view.asp?ID=5008

Please feel free to let me know how it goes!

Thanks,
Mirko

Susan O'Connell_6776062

Hi Mirko

It did work for me my printers have returned. Thank you

Mirko

Hey Susan,

Thank you for getting back to me, and glad to hear it's working for you.

Cheers!

Vicki Bongiovanni

how do I change my printer, as first time user on Reckon hosted

Rav

Unrelated to existing thread. Creating new post. Please reference the new conversation here: How do I change my printer on Reckon Accounts Hosted?

Reckon Accounts Hosted Announcements & Important Info

Check out the latest important info & announcements for Reckon Accounts Hosted

Button

View all Reckon software categories 🗃️

Each Reckon software has its own dedicated category on the Community. Click below to browse all categories.

Explore all categories