I am trying to restore a backup from Reckon Account Hosted 2013 to the desktop Reckon Accounts Pro 2

Wenona Pledge
Wenona Pledge Member Posts: 2 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
I am trying to restore a backup from Reckon Account Hosted 2013 (Premium) to the desktop Reckon Accounts Pro 2014 desktop version but it keeps failing 

Comments

  • Mirko
    Mirko Reckon Alumni Posts: 1,116 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Hey Wenona,

    Welcome to the Reckon Community and thank you for your question.

    Reckon Data files cannot be opened in lower spec version of the program. As Hosted is the Enterprise version, the data file can only be used on Hosted and Desktop Enterprise. You can always upgrade files, but you are unable to downgrade files due to feature compatibility.

    Thanks,
    Mirko
  • Inigo
    Inigo Member Posts: 153 Novice Member Novice Member
    edited April 2015
    Hi Wenona,

    There are 3rd party tools and services available online that can help with your problem.

    How to Transfer Data From Enterprise Files to Pro or Premier Files

    Zed-Systems Axis (Data Export/Import)

    -IM

  • Mirko
    Mirko Reckon Alumni Posts: 1,116 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Thanks Inigo.

    Wenona, along with 3rd party tools, Reckon Data services offers a downgrade service, at a charge.

    You can put in a request here: http://home.reckon.com.au/support/Home/ReckonSupport/ReckonDataServices.aspx The Data services team will assess the request, and advise you if possible and the charges involved.


    Thanks,
    Mirko
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