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I am trying to restore a backup from Reckon Account Hosted 2013 to the desktop Reckon Accounts Pro 2

Wenona Pledge

I am trying to restore a backup from Reckon Account Hosted 2013 (Premium) to the desktop Reckon Accounts Pro 2014 desktop version but it keeps failing

Comments

Mirko

Hey Wenona,

Welcome to the Reckon Community and thank you for your question.

Reckon Data files cannot be opened in lower spec version of the program. As Hosted is the Enterprise version, the data file can only be used on Hosted and Desktop Enterprise. You can always upgrade files, but you are unable to downgrade files due to feature compatibility.

Thanks,
Mirko

Inigo

Hi Wenona,

There are 3rd party tools and services available online that can help with your problem.

How to Transfer Data From Enterprise Files to Pro or Premier Files

Zed-Systems Axis (Data Export/Import)

-IM

Mirko

Thanks Inigo.

Wenona, along with 3rd party tools, Reckon Data services offers a downgrade service, at a charge.

You can put in a request here: http://home.reckon.com.au/support/Home/ReckonSupport/ReckonDataServices.aspx The Data services team will assess the request, and advise you if possible and the charges involved.

Thanks,
Mirko