POS terminal

Kash

we have 2011-12 Efposs software. cash drawer is not opening. Could you please advise., Thanks - Kash
Note: This topic was created from a reply on the From our blog: Key reports for small business topic.

Kash

This reply was created from a merged topic originally titled POS. Hi Rebecca, Your earliest attention to this issue will be highly appreciated as we can not open the cash drawer to give the chnage or to keep the money in.. thanks  .. kash
Note: This topic was created from a reply on the From our blog: Key reports for small business topic.

Mirko

Hey Kash,

Please check that the configurations have not. If the POS software is configured correctly, it may be an issue with the machine itself and not the software. If this is the case, you would need to contact the manufacturer of the psychical hardware. Note: Most machines have a manual release switch to open the draws. The manufacturer or the user guide may advise you where it is located (maybe a google search could help, if you can't locate your user guide).

Thanks,
Mirko

Graham Boast

Hi Kash

Normal configuration for a cash drawer is that it plugs into a port (sometimes marked DK for Drawer Kicker) on the back of the receipt printer.  Some things to check:

• is it plugged into the right spot (some printers have a network cat 5 port as well);
• is the printer turned on (the printer powers the cash drawer kicker)
• is POS options Cashdrawer configured with the cash Drawer connected to port on receipt printer.
• is the cash drawer just locked (you should hear it try to open)

Graham
Reckon Accredited Partner
ReckonHelp.com.au

[Deleted User]

Hi there Graham, this very same issue has happened to our till and we are now unable to open the cash drawer without the key. I think the drawer kicker sounds like it may be the issue. As a total novice I will try this a little later and get back to you. Please advise if this is ok. Cheers Jann

Graham Boast

Yes - no problem - 0409317366.

Graham