How to fix transfer cancelled error Reckon Accounts Personal 2013

stst Member Posts: 121
edited June 2018 in Accounts Business Range
I'm using Reckon Accounts Personal Plus 2013 on a Windows 7 Pro 64 bit system.

My computer crashed earlier in the week and I've subsequently re-installed Reckon Accounts Personal Plus 2013.

I can no longer transfer between accounts.   When I hit 'Enter' Reckon displays an error message or dialog window advising that "Transfer Cancelled" with an "OK" button.   If I change the "TO" account to a normal category then the transaction is entered normally, no error message.

Any help appreciated.

Cheers,

Steve. 

Edit: Further Info.   When attempting to enter a transfer via clicking the 'Transfer' link/menu at the top of the register window, then a purpose 'transfer' editing window appears, on editing the necessary fields then attempting to enter the transaction, I'm getting the same result, "Transfer Cancelled".


Comments

  • MirkoMirko Alumni Posts: 2,549 ✭✭
    edited November 2015
    Hi Steven,

    Welcome to the Reckon Community.

    This error indicates that the reinstall was complicated by a previous installation of RA.

    Please try to uninstall Reckon Accounts Personal Plus 2013, and run isSetup.exe as administrator.

    For a more thorougher guide on how to perform these steps please see: http://kb.reckon.com.au/issue_view.asp?ID=4795

    Thanks,
    Mirko

  • stst Member Posts: 121
    edited June 2018
    Thank you, issue resolved.

    Steve.
  • John GJohn G Reckon Staff Posts: 2,283 ✭✭
    edited February 2017
    Great to hear Steven!

    cheers,
    John
  • SprattoSpratto Member Posts: 1
    edited November 2015
    Worked for me too on Reckon Accounts Personal 2015
  • MirkoMirko Alumni Posts: 2,549 ✭✭
    edited November 2015
    Thanks for sharing Tom!
  • MirkoMirko Alumni Posts: 2,549 ✭✭
    edited November 2015
    Also, a warm welcome to the Community!
Sign In or Register to comment.