nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Enterpise Trial. Go to Receive Payments and everything freezes.

Kate Maynard

I have downloaded Enterprise trial, restored from company backup, am able to invoice and other tasks but as soon a I select Receive Payments, the screen freezes, cannot choose anything or even close. I have to use Task Manager to End Task and exit. Any ideas?

Thank you! Kate.

Comments

Mirko

Hey Kate,

Please try to open a same company file and see if running this process causes the same error.

This a way to test if there is a set up issue, or a corruption somewhere in the data file.

Thanks,
Mirko

Kate Maynard

Hi Mirko. Thanks again. I opened another company and even made a new company and when I opened these, I have no issues in Receive Payments. Only in my working company file.

Kate.

John G

Hi Kate,

Thanks for the added information.

You should resort your lists, rebuild your file and then Verify, hopefully getting a message that no errors were found. If there is an error, Rebuild again and Verify. Repeat the cycle until a no error found message is received.

If yo are still getting errors after several cycles then you should call Technical Support for further assistance.

Hope this resolves your issue.

regards,
John.