Why does Reckon Accounts 2014 Premier take a long time to load?

John Goldsmith
John Goldsmith Member Posts: 15 ✭
edited August 2018 in Reckon Accounts (Desktop)
We have Reckon Accounts Premier 2014 with one computer hosting the server. Reckon Accounts takes a long time to load on this computer. It can sometimes take almost 5 minutes. Once it is going there is no delay and the other computers that use the software through the network don't have this problem. How can we fix this. The problem has only happened recently and I don't think it is being caused by the firewall. 

Can anyone Help? PLEASE.

Comments

  • Kevin V. Russell
    Kevin V. Russell Member Posts: 269 ✭
    edited November 2015
    Have you tried turning off the firewall and anti virus? Might help to isolate the issue. You may need to set up an exception.
  • John Goldsmith
    John Goldsmith Member Posts: 15 ✭
    edited July 2015
    Thanks Kevin but I have set up an exception.  
  • Kevin V. Russell
    Kevin V. Russell Member Posts: 269 ✭
    edited June 2015
    Have you tested the network speed?
  • John Goldsmith
    John Goldsmith Member Posts: 15 ✭
    edited July 2015
    The software on the other computers on the network starts quickly. It is only the software on the computer that acts as the server that is having problems. I have tried to repair Reckon Accounts but that makes no difference.
  • Graham Boast
    Graham Boast Accredited Partner Posts: 317 Accredited Partner Accredited Partner
    edited December 2017
    Hi John

    If you have properly configured the firewall as per this Knowledgebase article http://kb.reckon.com.au//issue_view.asp?ID=220

    Then this knowledgebase article has some other suggestions.
    http://kb.reckon.com.au//issue_view.asp?ID=3793

    If the slowness happens before you get to the login, then look at:
    • firewall, 
    • user permissions (Note that QBDataServiceUser18 is QBDataServiceUser23 for RA2014)
    • Status of hosting on all workstations except the server.  Under File > Utilities it should say "Host Multiuser Access".  Also run services.msc in windows.  (Window key > R > services.msc).  QBCFMonitorService  and QuickBooksDB23 (and 17-22 if there) shouild be stopped with startup disabled.
    If the slowness is after logon, look at Windows>Close All first (it might be trying to generate lots of reports,  The company snapshot and the reminders list opening when the file opens can also cause delays.
    If these are ok, try recreating the file from a portable backup.


    Graham Boast
    Reckon Accredited Consultant
    [email protected],com.au
    www.reckonhelp.com.au/remotesupport.htm




  • Sally McIntosh, Accredited Consultant
    Sally McIntosh, Accredited Consultant Accredited Partner Posts: 475 Accredited Partner Accredited Partner
    edited February 2017

    Hi John,

    When you said one computer hosts the server, do you mean one computer hosts the multi user mode? And if that computer is not on then you can't use multi user mode?

    Kind regards,

    Sally McIntosh ([email protected])

  • John Goldsmith
    John Goldsmith Member Posts: 15 ✭
    edited July 2015
    Hi Graham & Sally,

    Thanks for your reply. The slowness happens before you get to the login. We have checked all that you mention but I now think that the problem was caused by a Windows update. RA started quickly before the Windows update. I have tried to do a Windows Recovery to restore things but this fails every time I try it. Do you know of any Windows 7 files that could be causing the problem?

    I know that the hosting computer has to be on to use multi-user mode.

    regards,
    John
  • Sally McIntosh, Accredited Consultant
    Sally McIntosh, Accredited Consultant Accredited Partner Posts: 475 Accredited Partner Accredited Partner
    edited February 2017

    Hi John,

    Are you aware that if you installed Reckon Accounts onto your server, opened up your company file and made the server host multi user mode you wouldn't need to have it hosted on that computer? This may or may not help with your issue.

    Feel free to contact me privately if you would like assistance in this.

    Kind regards,

    Sally McIntosh ([email protected])

  • Mia Cranes
    Mia Cranes Member Posts: 25 ✭
    edited November 2015
    Did this issue ever get resolved?  I started having the same problem earlier this week.
  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 362 Reckon Staff
    edited March 2017
    Hi Mia,

    Thanks for asking the Reckon Community.

    A common reason for a very slow opening of the company file is more than one machine hosting multi-user access.  Only the machine that stores the company file should be hosting - the Server in a client/server network, or the "Host" PC in a peer-to-peer network.  

    On the host you should see the option Stop Hosting multi-user access. in File > Utilities > 

    On all other PCs you should see the option Host multi-user access. in File > Utilities > 

    Hope this resolves it.


    regards,
    John


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