Reckon personal Plus 2015 And Windows XP

greg_7077638

Hello All,I'm using Reckon Personal Plus 2013, and I am running windows XP SP3 can I run Reckon Accounts 2015 without any problems I do not want to uninstall Personal Plus 2013 to find out as I prefer to use windows XP Thanks Greg

Robyn Kelly (Partner)

Hope this helps; from the Installation Guide (page 4):

System Requirements
To install and use Reckon Accounts 2015 you need:
•• IBM® or compatible Pentium® II 300 (Pentium III 450
recommended) with 512 MB RAM
•• Microsoft® Windows® XP/Vista/7/8* operating systems
and .NET Framework
•• Compatible with Microsoft® Office XP/2007/2010
•• 185 MB of disk space for Reckon Accounts installation
•• Microsoft Internet Explorer® 7.0 or above (http://
windows.microsoft.com/en-US/internet-explorer/
products/ie/home)
•• 800 x 600 resolution (SVGA 1024 x 768 with 16-bit
colour recommended)
•• Works with any printer supported by Windows® XP/
Vista/7/8* operating systems
•• 24 x CD-ROM
•• All online features/services (such as online investment
tracking) require Internet access with at least 56 Kbps
modem (high speed Internet access recommended)

*Windows 64 bit support for Window 7/8 only. Windows 7/8 require
minimum 1GB RAM (32bit) or 2GB (64bit)
Reckon recommends you install the latest service packs for Microsoft®
Windows and Internet Explorer.

Regards, Robyn Kelly

greg_7077638

Thanks

The installation guide {Personal range 2015
Installation and Upgrade Guide } page 4
does not mention XP, I downloaded the guide from the Reckon website


System Requirements
To install and use Reckon Accounts 2015 you need:
• IBM® or compatible Pentium® II 300 (Pentium III 450
recommended) with 512 MB RAM

• Microsoft® Windows® Vista/7/8* operating systems and
.NET Framework

• Compatible with Microsoft® Office 2007/2010/2013
32bit & 64bit
• 185 MB of disk space for Reckon Accounts installation
• Microsoft Internet Explorer® 7.0 or above (http://
windows.microsoft.com/en-US/internet-explorer/
products/ie/home)
• 800 x 600 resolution (SVGA 1024 x 768 with 16-bit
colour recommended)
• Works with any printer supported by Windows®
Vista/7/8* operating systems
• 24 x DVD-ROM
• All online features/services (such as online investment
tracking) require Internet access with at least 56 Kbps
modem (high speed Internet access recommended)

Thanks

Greg

Robyn Kelly (Partner)

Hi Greg, hopefully you can click on the following link:

http://www.reckon.com.au/Documents/Guides/2015_RA_Personal_Installation_Upgrade_Guide.pdf?__hstc=287...

This does mention XP?

Regards, Robyn Kelly

greg_7077638

Thanks Robyn

I am a liitle confused I visited  www.reckon.com.au/Pages/accountsp-resources.aspx this is the link that came with my installation CD letter. I downloaded that version of the installation guide witch does not mention XP any ideas

Greg

Robyn Kelly (Partner)

Reckon (Mirko, John, anyone) are you able to comment on the two different documents please????
Thanks, Robyn Kelly

Reckon FAQs

Hi Greg, Robyn,

Microsoft has now discontinued all support for Windows XP.  See http://windows.microsoft.com/en-AU/windows/end-support-help

For this reason all new Reckon releases will not be supported on XP.

Reckon will continue supporting older products that were released with Windows XP as a supported operating system according to our standing policy of supporting the last 2 releases.  That means we will continue supporting 2013 releases on Windows XP until the 2015 versions are released.  

We do not support 2014 releases on Windows XP.

So what does this actually mean?
If you choose to run 2014 and later versions on XP, you may find some functions no longer work or work correctly.  

We will support you to the extent that the operating system is not part of your issue and your product falls inside our sunset policy on support.  Where the operating system is contributing to the problem you will need to seek your own solutions.  Some Accredited Partners may be able to help, your IT consultant, or you may try asking other users here on the Community.  

Hope this clarifies the XP issue.

regards,
John



  

greg_7077638

Thanks John,Kelly

Maybe Reckon would like to advise users of these issuses in the installation Guide if one was to use Windows XP

Regards

Greg

Robyn Kelly (Partner)

Thanks for the reply John, maybe the document I was able to access (see above link) needs to be updated in that case?  That's where the confusion began.
Thank you & regards, Robyn Kelly