Keyboard and barcode scanner issue pos11/12 pro

Aaron Hill
Aaron Hill Member Posts: 2
edited October 2017 in Point of Sale

Keyboard arrows only allow one movement no matter how many pushes in a product search, not sure about any other issues only found this problem so far

scanner reads codes but wont find product, despite being configured and display correct doe etc in WordPad

Only happened recently


  • Michael Ung
    Michael Ung Alumni Posts: 27
    edited October 2014

    Hi Aaron

    usually when you use the keyboard arrows, left and right moves between the columns, and up and down moves between the product list, is it only a single key that only moves once, have you tried the other arrow keys to see if they move as well?

    when you scan a product in word pad can you describe exactly what is appearing in the wordpad?