When posting charges to one of my credit card accounts, the balance owing has started to decrease in

Mark Pettett

When posting charges to one of my credit card accounts, the balance owing has started to decrease instead of increase. Any ideas on how to rectify this?

Jamaiel_6490508

Hi Mark,


Welcome to Reckon Community!

Pertaining your query, we may need to obtain more information:

• How are you entering the Credit Card Charges?
• Is it via Banking | Enter Credit Card Charges?
• Then, the correct Credit Card is selected?
• On the radio button selection, which one was selected: Purchase/Charge or Refund/Credit?
  
• Are you entering an Expense Account or an Item?
• Are you entering a positive or a negative amount?
  
• If it is an Item, what is the Item Type?
• Can you check the item setup from List | Item List?
• Which Account is it associated with?

Thank you,



Kind Regards,

Jamaiel

Unknown

This content has been removed.

Jamaiel_6490508

Hi Carl,

My apologies as I was confused with the type of product you are using.

If the Charges were entered but is decreasing in owing Balance (and is in Black - instead of Red to indicate a negative value), please try the following:

1. Go to the register then ensure to have View | Sort by Date/Amount selected
2. That may be an amount that placed your Balance in Black (positive)
3. Do a Validate and Super Validate from File | File Operations | Validate

Hope it helps.

Thank you.

Kind Regards,

Jamaiel

Unknown

This content has been removed.