nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"Open balance" report under customer centre

Johan

I need some help on the "Open balance" report under customer centre. For some customers, I have a balance of zero, but then when you look at the transactions related to the zero balance, i.e. tax invoice and payment, I have a tax invoice with a total of $1.41 and a payment with a balance of -$1.41. It seems as if the full amount of the payment has not been applied, and now leaves a small balance in both the invoice and payment. I need some help to understand what is happening here. Thanks

Comments

Charley

have you ticked/applied the payment to the invoice in the receive payments window?? Though it's sometimes going back to the very beginning and trying to sort it out depending on how you've entered either cheques or bills and bill payments

Johan

Hi Charles

Yes, I have ticked/applied the payment. When I click on "Apply Credits", I see the credit for the remaining balance sitting there, and it is ticked. If I untick it and tick it again, I still get the same result. It just doesn't want to apply the entire amount.

Charley

Perchance have you done the payment twice

Charley

or created a credit

Johan

No, there is only a tax invoice and a payment. The payment covers 2 invoices, one of which has cleared.

Charley

OK if the invoice is 1.41 and the payment is 1.41 then why has the balance gone backwards by 1828.89 when the balance should be 866.26

Try picking up a different report > Customer Balance Detail and then filter to that customer, go back quarter by quarter and see if there are any discrepancies

narelle harvey_7227725

I did not understand the question right from the beginning

Regards Narelle Harvey