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payg withheld rate

andara

hi, I run payroll for employees with the same pay rate for 2 different employee. for employee 1, it withheld correctly compared with the monthly ato table(employee started in Nov-14). employee 2, payg withheld is higher(she started in Jul14). both dont have hecs and tax free threshold. my tax table version is 1/7/14.i checked under payroll taxes boxes and both are identical. Is there anything else i need to check? why would the payg w/held amount differ?

Comments

Charley

Has extra tax been input or a % amount put in

andara

it has no extra tax input % into the employee 2 card. it didnt make sense why this happened

Charley

OK; sometimes it will hold a different amount for whatever reason. Go into the payroll and redo it, putting in zero hours first then go back and put in correct hours and see what happens to the PAYG. If all else fails just override it

Charley

Is that year to date pays; if you pick up a PAYG report and filter by name then you should be able to pick up where it happened

andara

this happened in november pay that just passed. i didnt realise that reckon w/held too much until the 2nd person came on board with the same pay rate but lower payg withheld. i tried to contact reckon technical support 1902 223 101 number but the number is not connected.

Mirko

Hey Andara, the 1902 223 101 number is currently active, please try another phone line.

andara

do you mean is currently not active? which other number can connect me to technical support?

Charley

Try 1300 799 150 if you are a PP

or you can give me a ring and I can try and run you through it 0266834083

Mirko

Andara, active

I meant try calling from another phone line.

andara

i dont know what PP stands for but i dont think we are. if you dont mind, i'll give u a call regarding this as i need to clarify to the employee of how this could happened in the 1st place and has been going on for 5 months now

Charley

That's fine; PP is Professional Partner ie me as in one of many :-)

[Deleted User]

Just a thought . have either of the employees been paid leave loading. I think it is the first $320 that is tax free. Probably not the reason but just another one to eliminate.

Charley

Kathy; pretty certain that the $320 tax free amount does not apply anymore

andara

thank u everyone. i've spoken with Someone at reckon support and it's all linked to the super card(payroll item list). it has payg tax box ticked and it created this mess. this is something new for me.

Charley

AAH Yes that could happen, glad you got it fixed