I cannot print to pdf anymore, only oxps or xps?

Joel_7425050

I cannot print to pdf anymore, the only option available is to print to .oxps or .xps. It was working fine up to a few days ago, now it's not working.  I am using reckon accounts hosted

Sally McIntosh, Accredited Consultant

Hi Joel,

Which screen are you in? If you go to Print as normal it will display as a pdf which you can then save to your local computer.

Or is it that your printer is not showing at all?

Kind regards,

Sally McIntosh (Sally@samsolutions.com.au)

Joel_7425050

Hi Sally

When I'm printing from my invoices list in reckon, I choose the microsoft xps document writer option, which would normally turn the document int a pdf folder to save in my computer and then attach to an email later.  It used to work fine, however now when I go to save the document in my computer, it only allows me to save it as an oxps or xps folder - pdf is no longer an option.

I have managed to convert the folders in my computer to pdf, however when I attempt to open them, adobe is saying it is unable to open the document, even though it has an extension of .pdf and is opened with adobe acrobat reader.

Sally McIntosh, Accredited Consultant

Hi Joel,

Are you using the Hosted or Desktop version?

You have posted this in the Hosted version and thus the printing process is quite different.

Kind regards,

Sally McIntosh (Sally@samsolutions.com.au)

Joel_7425050

Actually it is the desktop version - my mistake sorry

Sally McIntosh, Accredited Consultant

Hi Joel,

Try following these below links and see if this helps at all:

http://kb.reckon.com.au/issue_view.asp?ID=4934

http://kb.reckon.com.au/issue_view.asp?ID=4282

Kind regards,

Sally McIntosh (Sally@samsolutions.com.au)