Account Person Plus 2015 Instal has stopped working
in installing Reckon Accounts Personal 2015 in Windows 8.1 and the installation stops with the following messages (antivirus is off, running installation Administrator, Net Framework 3.5 enabled):
setup.exec has stopped working
Problem signature:
Problem Event Name: BEX
Application Name: setup.exe_Setup
Application Version: 15.0.0.1
Application Timestamp: 53db07cc
Fault Module Name: setup.exe
Fault Module Version: 15.0.0.1
Fault Module Timestamp: 53db07cc
Exception Offset: 00007fba
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4ba4
Additional Information 2: 4ba46b4ddfd32b27253dbfbc20b70d6c
Additional Information 3: 4a07
Additional Information 4: 4a0709df99ac0b53034e75cdf9836c0d
Additional Information from setup log
Wed Apr 01 22:37:31.68 2015 : Log Opened
Wed Apr 01 22:37:31.68 2015 : Getting OS Version info
Wed Apr 01 22:37:31.68 2015 : OS stats:
Wed Apr 01 22:37:31.68 2015 : Microsoft Windows 8 family
Wed Apr 01 22:37:31.68 2015 : Microsoft Windows Vista family
Wed Apr 01 22:37:31.68 2015 : Workstation
Wed Apr 01 22:37:31.68 2015 : Checking for multiple setup.exe-s
Wed Apr 01 22:37:31.68 2015 : Checking for admin rights
Wed Apr 01 22:37:31.68 2015 : User has administrator rights
Wed Apr 01 22:37:31.68 2015 : Checking application paths
Wed Apr 01 22:37:31.68 2015 : Module Path: 
\HAB\disk1
Wed Apr 01 22:37:31.68 2015 : CD Root: \HAB
Wed Apr 01 22:37:31.68 2015 : Processing command line arguments
Wed Apr 01 22:37:31.162 2015 : Setup.ini - command line parameters: INTL_COUNTRY="CANADA" INTL_LANGUAGE="ENGLISH"
Wed Apr 01 22:37:31.162 2015 : Command line parameters:
Wed Apr 01 22:37:31.162 2015 : OS check OK
Wed Apr 01 22:37:31.162 2015 : msiexecpath found: C:\Windows\SysWOW64\msiexec.exe
Wed Apr 01 22:37:31.162 2015 : MSI version found: 5.0
Wed Apr 01 22:37:31.162 2015 : Checking to see of Reckon Accounts is already open
Wed Apr 01 22:37:31.162 2015 : Reckon Accounts is closed.
Comments
-
E mate, are you using the built in Administrator account to install the software? Have you checked your international settings? Why does it say English - Canada? Aren't you in Australia? Call me if you get stuck Kevin t:04077449140
