Customer has paid invoice twice

Jo Seaton

Customer has paid invoice twice and I have done a refund but when I go into the customer to process another payments it still shows a credit to them even though I have refunded them.
I have processed an adjustment note and then told it to give refund and written cheques 

[Deleted User]

did you put the original double payment to their account? if so you didn't need to do a credit note. I write a cheque and put it to the clients name and accounts receivable control . I then go into receive payments, call up the customers and apply the cheque against the receipt. Hope that makes sense. cheers, Kathy

Jo Seaton

Thank you everyone has said to process the payment then issue a credit note to the refund. I deleted the credit noted then used the written cheques to apply to the payments and it has now resolved the issue