Customer has paid invoice twice

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Jo Seaton
Jo Seaton Member Posts: 7 ✭
edited August 2016 in Reckon Accounts (Desktop)
Customer has paid invoice twice and I have done a refund but when I go into the customer to process another payments it still shows a credit to them even though I have refunded them.
I have processed an adjustment note and then told it to give refund and written cheques 

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  • Kathy Mackinlay_6947388
    Kathy Mackinlay_6947388 Member Posts: 141 ✭
    edited August 2015
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    did you put the original double payment to their account? if so you didn't need to do a credit note. I write a cheque and put it to the clients name and accounts receivable control . I then go into receive payments, call up the customers and apply the cheque against the receipt. Hope that makes sense. cheers, Kathy
  • Jo Seaton
    Jo Seaton Member Posts: 7 ✭
    edited August 2015
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    Thank you everyone has said to process the payment then issue a credit note to the refund. I deleted the credit noted then used the written cheques to apply to the payments and it has now resolved the issue

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