Unable to email payslips

Natalie Shliapnikoff

I am unable to email payslips from Reckon Accounts Premier Edition 2015 this week for one of the companies. The other two companies payslips emailed as usual. For the third company, no new employees have been added and the first record does have a valid email. Last fortnight there was no issue in emailing, this week I can't email payslips from any period. Any suggestions as to what is wrong?

I select File / select forms to email / payslips. All the records appear and are selected. Then I hit the OK button and the following screen shows none of the selected records and the message in the box below is"Currently there are no forms marked to be sent.  To mark a form to be emailed, display the form and select the To be emailed checkbox."

I have no idea as to has gone wrong. I've even tried selecting one employee record and the problem still exists.

Any ideas? Please help

Jamaiel_6490508

Hi Natalie, 


Welcome to Reckon Community!

This might be being caused by a corrupt email that was pending to be sent. What you need to do is to refresh the Send Forms window by:

1. Click File | Send Forms
2. Then click on ESC on your keyboard
3. Repeat 1 and 2 until the Send Forms window is populated

When populated, send your emails and for the old ones, either Remove or Send. The aim is to clear this window.


Hope it helps!


Kind Regards,

Jamaiel

Natalie Shliapnikoff

Thank you so much for your help it did work but just though others might be interested it took around 25 times of going through those steps before the field populated.