restore backup to trial version Accounts Plus 2015
I installed Accounts Plus 2015 Trial Version 6 weeks ago - all working fine, up to now.
The trial period runs for 3 months.
My understanding (confirmed by Customer Service) was that the Trial Version has identical functionality to the full production version.
Yesterday I tried to restore a backup file created by a client in Accounts Plus 2015 full production version to my Trial Version and received an error to say in effect that my version was release R1 and the backup file was created in release R2.
When I contacted Customer Service they said that I would need to purchase the full version R2 to restore the backup file. CS said that the only difference between R1 & R2 were the tax tables.
I don't need the current tax tables - I just need to run some reports to check the client's company file.
I can't understand why Reckon Accounts can't honour their agreement to allow a Trial Version still in the 3 month trial period, to simply allow a backup file created by release R2 to be restored to my Trial Version R1.
I have been a loyal customer of Reckon Elite Tax (and Elite Tax before Reckon take-over) for many years and have decided to raise this issue with the community - having failed to get any support from Customer Service apart from the "you must purchase response".
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