2015 R2 installation interrupted error

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Simon_7720037
Simon_7720037 Member Posts: 6 ✭
edited March 2017 in Reckon Accounts (Desktop)
When installing 2015 R2 on a Win2K8 R2 Std server, I get the "Installation Interrupted" window, and have to end the install.

I'm selecting the 'Reckon Accounts Only' option. It appears to get past installing the MS Runtime Library fine. Once that install has finished, it appears another installer is kicked off, and then I get the interrupted window.

I've tried the steps in this kb article - http://kb.reckon.com.au/issue_view.asp?ID=3918. I've uninstalled 2015 R1. The Revo installer doesn't see any 2015 versions, neither does the Windows uninstaller. A reboot was done after uninstall.

Any other steps to try?

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  • Simon_7720037
    Simon_7720037 Member Posts: 6 ✭
    edited April 2016
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    Hi Andrew,

    I have .NET Framework 1.1 and .NET Framework 4.5.1

    Cheers,
    Simon
  • Simon_7720037
    Simon_7720037 Member Posts: 6 ✭
    edited August 2015
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    Hi Andrew,

    Sorry, I was wrong. .NET Framework 3.5.1 is installed. I was looking in the Programs list earlier, not the Features list.

    Cheers,
    Simon
  • Simon_7720037
    Simon_7720037 Member Posts: 6 ✭
    edited August 2015
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    No problem, thanks for your efforts Andrew.
  • Simon_7720037
    Simon_7720037 Member Posts: 6 ✭
    edited August 2015
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    To add more info to this - there is an event logged in the Application log before the installation fails:

    Beginning a Windows Installer transaction: C:\temp\Reckon Accounts 2015 R2\Reckon_Accounts\msxml.msi. Client Process Id: 1132.

    And then:

    Windows Installer installed the product. Product Name: Reckon Accounts Enterprise. Product Version: 24.00.0001. Product Language: 1033. Manufacturer: Reckon Ltd.. Installation success or error status: 1603.

    And then:

    Product: Reckon Accounts Enterprise -- Installation operation failed.

    Hopefully this helps with troubleshooting.
  • Mustafa
    Mustafa Alumni Posts: 52 ✭
    edited December 2015
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    Hi Simon,

    Thank you for your question.

    I may recommend you to go through the below updated article for Installation Interrupted error message

    http://kb.reckon.com.au//issue_view.asp?ID=5107


    We hope the above helps you resolving your issue.

    Cheers

    Mustafa

  • Simon_7720037
    Simon_7720037 Member Posts: 6 ✭
    edited August 2015
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    Hi Mustafa,

    Thanks for your reply. I'm happy to say that workaround 4 worked for us. It was the Citrix Print Manager that seemed to be stopping the install. After stopping that service, the install went through without any problems.

    Thanks again.

    Cheers,
    Simon
  • Mustafa
    Mustafa Alumni Posts: 52 ✭
    edited December 2015
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    Great!

    Thank you Simon for updating us.

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