Bank import Rules Reckon Accounts Premium 2014
I suggested the rule be changed to look through more of the string from Westpac. As Westpac include general text before the customer information and the Reckon search has cut off before it gets to customer data. Eg they include from Westpac "WITHDRAWAL ONLINE 8364116 BPAY TAX OFFICE ATO Q4 2015 BAS" So Rekon rule, runs out of puff as it only looks through the first bit.
This is the response from Rekon. It shows they don't want to understand real business issues
It is nothing to do with Rekon field lengths as the rule is looking through the string from Westpac.
They also suggest, they will neglect a part of their product, as they want customers to use a paid service. I find this unbelievable.
"Thank you for your
The information that comes into the Payee field is determined by the bank, and each bank may differ in the information provided.
All fields in Reckon Accounts and associated files do have limitations so in some instances the relevant information may be beyond this number of characters.
It is unlikely that this part of the operation will be changed as user preference has shifted towards a direct feed from banks that we cater for in Reckon BankData. More information about BankData is available at: http://estore.reckon.com.au/default.aspx?tabid=74&id=73 "
John GajewskiQuality Analyst
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