Getting rid of the ?GET STARTED ? screen,

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Bjorn
Bjorn Member Posts: 7 Novice Member Novice Member
edited October 2024 in Personal Plus and Home & Business
When I sign in to Reckon I always get the ´GET STARTED´ screen, although I indicate that I am already a user. Can anyone help me to get rid of this screen?

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  • John G
    John G Reckon Staff Posts: 1,528 Reckon Staff Reckon Staff
    edited February 2017
    Hi Bjorn,

    Welcome to the Reckon Community.

    There are a number of reasons why you are experiencing this behaviour and they are outlined with workarounds in the article:  Last file opened does not open when Reckon Accounts Personal launched.

    Hope this helps,

    regards,
    John
  • Bjorn
    Bjorn Member Posts: 7 Novice Member Novice Member
    edited September 2015

    Hello John,

    Thanks a million for this response! I have now been able to resolve the issue thanks to your excellent solution! I am very grateful!

    Sincerely,

    Björn

  • John G
    John G Reckon Staff Posts: 1,528 Reckon Staff Reckon Staff
    edited February 2017
    Nice to hear Bjorn.

    regards,
    John
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