Reckon Accounts Premier 2015 Accountants Edition Installation interrupted error

[Deleted User]

I am trying to install Reckon Accounts Premier 2015 R2 Accountants Edition on a 2012 R2 terminal server.  When I run through the installer it gets to the point where it will start its install and fail with installation was interrupted before reckon accounts could be install.  

There is a corresponding error in the event log:
Faulting application name: MsiExec.exe, version: 5.0.9600.17905, time stamp: 0x557f40b9Faulting module name: MSI7D5F.tmp, version: 17.0.1.0, time stamp: 0x5488f137
Exception code: 0xc0000005
Fault offset: 0x0005e205
Faulting process id: 0x15c0
Faulting application start time: 0x01d0f45b0af87a93
Faulting application path: C:\Windows\syswow64\MsiExec.exe
Faulting module path: C:\Users\LUKE~1.MIC\AppData\Local\Temp\3\MSI7D5F.tmp
Report Id: 49805ed8-604e-11e5-8114-00155d1a651d
Faulting package full name: 
Faulting package-relative application ID: 

I have tried to run the setup in selective startup as local administrator and removed the R1 version of the product, still no luck. 

Any help would be appreciated. 

Thanks,
Luke

gazza73

Luke

Be careful reading this,  but perhaps this is a similar situation as your, be-it-all an earlier version.....

http://kb.reckon.com.au/issue_view.asp?ID=3918


Also,  refer to this clue at:
http://kb.reckon.com.au//issue_view.asp?ID=5107

where a similar issue arose for this forum question:
https://community.reckon.com/reckon/topics/2015-r2-installation-interrupted-error?utm_source=notific...


Gary

[Deleted User]

Thanks for the reply Gary.  In the end the fix was:

- Use the Windows Installer Cleanup Utility to remove the 2015 enterprise version (was not listed in add/remove programs but some components of the application still existed on the server)
- Stop and start the print spooler service
- Then run the install using the premier key
- Finally I also updated the database manager server components on the data server hosting the datafiles

gazza73

Terrific Luke.    That 'spooler'  aspect has caught a few us before, now you mention that aspect.   Good outcome for you.   

Cheers

Gary