Personal+Plus+2015+in+Windows+10,+can't+open,

John Michael Wardell

Personal+Plus+2015+in+Windows+10,+can't+open,+get+error+message+Microsoft+Visual+C+++++Runtime+Library++Runtime+error++and+then+the+directory+for+qbw.exe,+any+ideas+how+to+get+it+running????
UPDATE it was suggested to me to delete all trace of Intuit/Quicken/Reckon from my PC and re-install, it worked, but on closing I got the same issue trying to open it again!

Michael Salon

All I can say, John, is that I had to roll back Windows 10 to Windows 8.1 to get Reckon Personal Plus 2012 to work again. Hours and hours wasted. Reckon couldn't help with the OS problem, but did help me getting the software revalidated when back in 8.1. It's really pathetic that Reckon can't produce software which works on the current preferred OS.

Bjorn

I had a similar issue recently and it transpired that I had to change the filename to be no more than 8 characters in length. Might be worth a try if your filename is longer than 8 positions.

John Michael Wardell

Tried altering the name of each file, made no difference I'm afraid, still stuck not able to work on my files!

Rav

Hi John,
Welcome to the Community and sorry to hear you're having some issues there!

Just to clarify, are you trying to launch Reckon Accounts PERSONAL Plus or Reckon Accounts Plus (Business Range)?

John Michael Wardell

Hi Ray, it is Personal Plus 2015, I am a user of Reckon Accounts Hosted for my business but run our personal super fund on the this desktop platform and cannot get access.

Rav

Thanks for coming back to me John,

I'm just trying to piece this together as I'm a bit confused, your opening post references .qbw.exe in the error message which is a business product range (eg. RA Plus) executable file.

John Michael Wardell

Sorry, yes qw.exe

John Michael Wardell

I must have had the other system on my mind, I couldn't cut and paste the message so I had to flash back and forward to type it in and stuffed up!

Rav

Not a problem John!

Thanks for clarifying that. This issue does seem quite strange, I've emailed our Development team in relation to the problem and I'll update you as soon as I receive word back.

Cheers?

John Michael Wardell

Thank you for the help.

John Michael Wardell

Rav, I hope I can contact you this way, I purchased the 2016 upgrade being told it was totally compatable with Win 10 and I still get the same message and can't get to my files. It is now critical as the accountant needs the data for taxation purposes, can anyone help?

Rav

Really sorry to hear this is still occurring for you John, the team have been trying to reproduce the error that you're experiencing but so far haven't been able to.

In saying that, I'll try chase up some more info around this for you.

Cheers
Rav

Rav

Hi again John,

Do you have Adobe Reader X installed by any chance?

If so, could you please set it to run in non-protected mode.

Set Adobe to run in non-protected mode:

1.    Open the Adobe Reader: 

a.    Start > All Programs > Adobe Reader X;

2.    Edit > Preferences > General tab;

3.    Untick the box: Enable Protect Mode on Startup;

4.    Click OK to close.

There's more info and further steps in this article - http://kb.reckon.com.au/issue_view.asp?ID=3917

Let me know if there's any change (or not)

Cheers

Rav

John Michael Wardell

Rav, I  was using Acrobat Reader 11 and it doesn't seem to have that option? I uninstalled it and tried to load 9.41 but that isn't an option in Win 10 so I tried  Acrobat Reader DC which I am now using but again no such option and no change?

Rav

Thanks for that John,

I've had another word with our Dev team and unfortunately they are still unable to recreate the error.
The cause of the issue may be a conflict with another program running on your PC.

If you're running a Anti-Virus scanner, can you please switch it off and close it and then retry.

Failing that, can you please try running Windows in Safe Mode and then reopen the program and confirm if you receive the same error?

Let me know how you get on,

Cheers
Rav

John Michael Wardell

Yes, I had come to the same conclusion, when installing there was a message from "ZoneAlarm" which I use for Firewall and Antivrus, I will turn it off and report back after I finish a diagnostic I have running.

John Michael Wardell

Couldn't find any bugs or such, turned off ZoneAlarm but still the same issue, the PC has the same programs as when I used Win 7 and Reckon 2015 ran fine, I am at a loss to find anything new except Win 10

John Campbell

John,

Rav's suggested patch is to be applied to Adobe Reader XI. It a printing problem fix !

In Adobe Reader; Select "Edit" then "Preferences" then "Security (Enhanced)"

Then untick "Enable Protected Mode at startup" then Ok. then exit Adobe.

This is a standard patch for printing problems with Adobe Reader. I really don't understand how this stops RPP getting access to the qdata files.

Your problem sounds like a file security issue. You could copy the quicken data directory to somewhere where there is definitely no windows security problems or try to run RPP as administrator.

Update the Forum on how you go.

John

John Michael Wardell

Well it's been a while since I posted and I had to do a clumsy work around which was to set up the system on a laptop which is also running Win 10 and has almost all the same programs but for some reason it runs, well, sort of which is why I am posting again. When I double click the icon on my desktop it opens the "Reckon" bit about programs and not copying etc etc and then just hangs there. I close it with task manager and try again and bingo, music and applause, we are into the page which asks me if I am a new user or not. How can I get rid of this link and is there anyone else having the "opening up" issue?