Removing customer credit

Jack Levey

I recieved a deposit from a customer which I normally enter as a receive payment.  The customer didnt go ahead with the job and I refunded the deposit.  I did a journal to zero the customer balance but the two amounts still show up when I to an AR report.  How do I clear the figures without deleting the transactions.

gazza73

Jack

This is a simple matter of going to:

- Receive Payments
- selecting the customer
- highlighting the original invoice (that has been (paid)
- and clicking apply credits,  to offset the transactions with the credits that exist as a result of you providing the refund.
- that way, everything remains as transaction, but they are 'tagged' as offsetting one another.  
- once they're offset/allocated,. then they'll disappear from the A/R reprot.

Gary Pope
m: 0408994799 
An Accredited Partner- Consultant (VIC. Aust)
http://www.alchester.com.au/reckon-ac...
"Working with Accountants/Bookkeepers PPs/APs, as an
     independent IT Professional and retired FCPA Accountant"

Jack Levey

There never was an invoice created only a customer credit

gazza73

Jack

1.  That deposit in the first place,  I'm assuming you allocated to the customer.  Without an invoice, that amount of deposit would be sitting as an amount to the customers' credit' (favour).
2.  When you refunded the 'customer'  did you drawer the funds (say cheque) against the A/R against that same customer 
3. I'm assuming you have no SUB-jobs that would need to be dealt with
4. At that point, the funds would could be offset against one another, going though the RECEIVE PAYMENTS process explained, and knock the two items off against one another.

Just make sure you did step (2) against the actual customer (name).

Gary

Jack Levey

I have a similar problem wit a customer over payment.  I drew a cheque aginst the customer and
I still have a zero customer balance but the AR summary shows the credit and the cheque for the same amount.  I went to the invoice and I cant apply the credit as it shows that the invoice has been paid. 

Jason Hollis

Don't go to the invoice Jack, go to customer payments and you'll see that you can apply the credit to clear the 2 transactions.

NB. Whether BILLS or INVOICES you sometimes need to match them (if you did a refund manually for example and didn't match at the time) via customer payments or bill payments.

Once applied you won't see the two transactions on the ageing reports.


Regards,
Jason 

John_P