Window Accounts Launcher has stopped working - Print related

Mark_7877782
Mark_7877782 Member Posts: 3 Novice Member Novice Member
I am running Reckon Accounts Personal Plus 2015 on a Dell Computer using windows 10. I have upgraded from Quicken 2007.

When attempting to print a report and error occurs under the heading "Windows Accounts Launcher has stopped working". This program then has to be closed down.

The error message also comes up when I go into printer setup or print analysis. I never had the problem with my previous version. I have contacted Reckon and they offered a solution that is relevent to ACER computers otherwise post to this site. A solution would be appreciated

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited February 2017
    Hi Mark,

    Welcome to the Reckon Community!

    First thing I'd recommend is to try running Personal Plus with administrator privileges. Right click the Personal Plus icon then select Run as Administrator.
    Restart your PC and then retry.

    Let me know if the problem persists after this.

    Cheers
    Rav

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Mark_7877782
    Mark_7877782 Member Posts: 3 Novice Member Novice Member
    edited November 2015
    Rav,

    Unfortunately, that did not work.

    Mark
  • Babi
    Babi Reckon Alumni Posts: 75 Former Reckon Staff Member Former Reckon Staff
    edited June 2016
    Hello Mark,

    Thank you for posting!

    I reckon you might have to do clean reinstall in that case, please try below KB and let me know.

    http://kb.reckon.com.au/issue_view.asp?ID=4815


    Regards,

    Babi




  • Mark_7877782
    Mark_7877782 Member Posts: 3 Novice Member Novice Member
    edited November 2015
    Babi,

    The clean reinstall seems to have worked and it now lets me print reports.  Have an issue with re registering but will contact by phone.

    Thanks

    Mark
  • Babi
    Babi Reckon Alumni Posts: 75 Former Reckon Staff Member Former Reckon Staff
    edited June 2016
    Hi Mark,

    Thanks for letting us know, Great!!

    Regards,

    Babi
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