Installed Reckon Accounts Personal Plus 2016 but now will not work as licence file is corrupted

cloughie
cloughie Member Posts: 4 Novice Member Novice Member
edited February 2017 in Personal Plus and Home & Business

Installed personal plus 2016 on Windows 8.1 laptop and  has worked fine until now when I get message saying my licence file is corrupted and to call Reckon.   They suggested that I get onto this site to get an answer as she thought it was a technical problem.

Comments

  • John Campbell
    John Campbell Member Posts: 193 Reckoner Reckoner
    edited February 2017

    Is the user community now technical support for RPP !!

    I really think that a corrupt licence file should be handled by Reckon. I would expect that the solution is to delete the licence file and install a new key. The only way to do this may be to:

    1. make a backup copy of your qdata files

    2. uninstall RPP via Control Panel ( which should not delete the data files)

    3. re-install RPP from the download file of CD

    4. Run RPP and apply the new licence string.


    The question that should be answered is why did the licence file get corrupted in the first place, as RPP is the only program that uses it.

    Sounds like a bug in RPP to me.


    John

  • cloughie
    cloughie Member Posts: 4 Novice Member Novice Member
    edited November 2015

    Thank you -

     I will try it out later

  • cloughie
    cloughie Member Posts: 4 Novice Member Novice Member
    edited November 2015

    Hasn't made any difference except that the file is no longer coming up that it is corrupted but installation key code provided does not work - can only guess that because I have already registered once before it won't let me do it again.   I shall try Reckon again on their help line.


  • Deny Dharmawan
    Deny Dharmawan Reckon Alumni Posts: 141 Former Reckon Staff Member Former Reckon Staff
    edited August 2016

    Hi cloughie,

    You can call Reckon Customer Service 1800 732 566 to check your installation key code.

    Regards

    Deny Dharmawan

  • cloughie
    cloughie Member Posts: 4 Novice Member Novice Member
    edited November 2015

    thank you.   I have been in touch and found out that the initial key code provided as per the letter I had with the CD provided was for 2015 version.  The correct code has now been installed and now up and running.

    Regards

  • pos6655
    pos6655 Member Posts: 1 Novice Member Novice Member

    In this answer is says to "Re install RPP from the download file of CD."

    I have not a had a cd to download and re install RPP for atleast 15 years.

    How do I get a current Reckon Accounts Home and Business 2022 CD to install .

    If I unistall the RPP then I have no chance to reinstall.

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