Error logs

Allison Randall

Can I view error logs anywhere?  I have an ongoing random issue of data from Point of Sale not being transferred to Accounts.  I know it is not helpful, but this happened last night and I didn't record what the error message stated.  It was to do with not balancing.  Can anyone help

Chris McGregor

Hey Allison, I found the below articals that may help. Also in direct assistance to your question, the errors are in C:\Program Files\Intuit\Reckon Accounts Enterprise\Import Errors https://community.reckon.com/reckon/topics/error-with-line-gst-posting-from-reckon-pos https://community.reckon.com/reckon/topics/out-of-balance-error-with-importing-iif-invoice-transaction https://community.reckon.com/reckon/topics/transaction-is-not-in-balance Regards, Chris

Allison Randall

Hi Andrew, yes the error occurs, infrequently at the POST stage.  I am using POS 2015.  I found the error log file and all the dates I have had trouble with are there.  How do you read what it says.  I don't suppose by some sort of miracle you can retrieve this data that didn't POST?

gazza73

Hey Andrew - top suggestions.  Is there a safeguard of copying the related Accounts database file and the POS database file to one side before attempting such remedies, in order to have a fallback position to some of these tests?

Gary

Allison Randall

Thanks again Andrew.  Yesterday I found all the inventory items that didn't have a tax code attached just in case that was what is causing issue.  This problem doesn't occur regularly so I will be sure to screen shot the error next time it occurs so we can troubleshoot a little more.  Just so I can a better understanding of my product, when you mentioned that the error log will indicate error in line xyz and I could look at the EOD file to see what the transaction was where would I view this file?  

gazza73

You're a POS wiz, Andrew - good help!